Accessibility

Metro Garage Doors is committed to making our website usable by everyone — including people who rely on assistive technologies, who use keyboard-only navigation, who have low vision, who are deaf or hard of hearing, or who have cognitive or motor differences. We design and maintain this site with the goal of conforming to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA published by the World Wide Web Consortium (W3C), which represent the recognized standard for accessible web content in the United States and internationally.

Accessibility is part of how we build, not an afterthought. The site is hand-coded, which means every page is reviewed by a human before publish — and that gives us a continuous opportunity to catch and correct accessibility issues at the source rather than relying on plugins or overlay scripts to compensate for poor underlying markup. We do not use any accessibility "overlay" tool that attempts to remediate inaccessible code at the browser level. We believe the right fix is the code itself.

What we work to provide

Across every page on metrogaragedoorsinc.com, we aim to:

• Render legibly at standard browser sizes and at zoom levels up to 200% without loss of content or function.
• Provide meaningful text alternatives (alt text) for non-text content — service-area photography, technician portraits, schema-marked product imagery, and informational icons.
• Support full keyboard-only navigation, including a "Skip to main content" link, visible focus indicators on every interactive element, and logical tab order that follows the visual reading order of the page.
• Maintain a minimum 4.5:1 contrast ratio for body text and 3:1 for large text against its background, with our brand red (#C8102E) reserved for high-contrast accents only.
• Use semantic HTML — headings in correct hierarchical order, landmark regions (header, main, nav, footer), descriptive link text, and properly labeled form controls — so screen readers like VoiceOver, NVDA, and JAWS can interpret page structure reliably.
• Respect user preferences for reduced motion — section reveal animations and scroll-triggered transitions are disabled automatically when the system-level prefers-reduced-motion setting is enabled.
• Honor the user's preferred text size, color scheme, and zoom settings without overriding them at the page level.
• Provide an alternate path to every primary task. Online scheduling and contact forms have a fully equivalent phone path at (770) 526-1214, answered by a real Metro employee 24/7.

How we test

We test accessibility through a combination of automated tools, manual review, and assistive-technology testing on real devices:

• Automated audits — Lighthouse and axe-core run against every page before deployment. We treat any new error or contrast warning as a release blocker.
• Keyboard testing — every interactive flow (booking online, submitting a contact form, opening the mobile menu, navigating service areas) is walked through using keyboard input only, no mouse.
• Screen reader testing — primary flows are tested with VoiceOver on macOS/iOS and NVDA on Windows.
• Zoom and reflow testing — pages are checked at 200% zoom in both portrait and landscape orientations to confirm content reflows without horizontal scrolling.
• Color-contrast verification — every text/background pair in the brand system is verified against WCAG AA thresholds.

Known limitations and third-party content

We rely on a small number of third-party services to deliver core functionality — most visibly, an online scheduling widget (ScheduleEngine) and an embedded financing application (GreenSky). These are loaded inside their providers' iframes and we do not control their internal markup. If a third-party feature on the site is causing a barrier for you, we will:

• Provide an immediate accessible alternative — typically a phone-based booking or financing intake conducted by a Metro team member.
• Escalate the specific issue to the vendor with the page URL, the assistive technology being used, and the symptom you observed.
• Track the fix and update this page when it is resolved.

PDF documents linked from the site (warranty terms, financing disclosures) are checked for screen-reader compatibility. If you find one that isn't, we will provide the same content as accessible HTML or plain text on request.

If you run into a problem — how to request help

If you encounter content on our site that is hard to access — a missing caption, a form that doesn't work with your assistive technology, an image without a useful description, a focus indicator that's hard to see — we want to know, and we want to fix it.

You can reach us in any of the following ways:

• By phone — (770) 526-1214, answered by a real Metro employee 24/7.
• By email — service@metrogaragedoorsinc.com. Please include the page URL where you ran into the issue and a short description of what happened (and, if you're comfortable sharing, which assistive technology you were using). We typically respond within one business day.
• In person — visit our Douglasville showroom at 12871 Veterans Memorial Hwy, Douglasville, GA 30134, Monday through Saturday 7 AM to 7 PM and Sunday 9 AM to 5 PM. We can take service requests and quote work in person; bring whatever notes or details work best for you.

Requests for accommodation — large-print quotes, alternate-format invoices, or any change to how we typically communicate — are honored at no additional cost. Just let us know what works best for you.

Service in person

If you'd prefer to skip the website entirely and book service directly, our team is reachable by phone every day, around the clock. We'll take details over the phone, dispatch a Metro technician, and confirm scheduling, pricing, and warranty terms in whatever format works for you — voice, text, email, or paper handed to you at the door.

Continuous improvement

This site is hand-built and we update it as we go. Accessibility improvements are rolled in alongside every other update — when something is brought to our attention, we fix it. We also schedule periodic accessibility reviews independent of any user report, so issues we haven't been told about get caught before they affect anyone.

This statement was last reviewed and updated on April 27, 2026. If you have feedback on this page itself — wording that's hard to follow, claims you'd like to see backed up with more detail, or anything that would make this commitment clearer — please let us know using the contact information above.

Formal complaints

If you have made a request for help with an accessibility issue and you believe your concern has not been resolved, you may contact us in writing at Metro Garage Doors, 12871 Veterans Memorial Hwy, Douglasville, GA 30134, Attn: Accessibility, or by email at service@metrogaragedoorsinc.com with "Accessibility Complaint" in the subject line. We will acknowledge formal complaints within five business days and provide a written response within twenty business days describing the steps we are taking or have taken to resolve the issue.