testimonials Archives - Garage Door Repair Atlanta

Recent Customer Reviews

July 26, 2017 By Metro Garage

Happy Customers = 5-stars

Metro Garage Door, Inc. is a family owned and operated company. We’ve been serving the metro Atlanta area since 1992 in the garage door industry. In May 2012, Metro Garage Doors, Inc. and L&W Insulation and Fireplaces, Inc. (since 1979) joined together to add fireplace and insulation services to the company’s garage door business.

Our goal is to provide both a superior customer experience and tremendous value for our garage doors, fireplaces, and insulation products & services. We appreciate our customers and their business!

Recent Customer Reviews

We wanted to highlight some of our recent customer reviews as well as thank our customers for their support and business!

Pat L: Great help from the staff to assist in purchasing a set of torsion springs to replace one broken spring and the other aging one. Gavin gave me some great tips on technique for removal and replacement of the springs. They even let me borrow the torsion spring winding bar tools to do the job safely. it’s good to be able to spend my money locally and get this kind of service when there is so much temptation to buy things online.

Robert P: Super fast service reasonably priced and every part of the service was very professional.

Cindy P: Such an important part of the overall look of the house. Great explanation of differences in doors. Seamless, detailed installation. So quiet!

Blanche B: I received recommendation from a neighbor and very thankful I chose Metro Garage Door. The service and installation was excellent. Technician arrived on time and installed a low headroom track in my garage door. Excellent customer service!

Craig F: Showed up on time, did a great job. If you have ever tried to install an opener…It’ worth every penny to have a pro do it for you!

Matthew A: The service technician was very knowledgeable of the equipment and did not pressure me on how to resolve the issue. He gave me my options and allowed me to make the final decision. No pressure!

Contact Metro Garage Doors

Visit our showroom at 7464 Bankhead Highway, Douglasville, GA 30134. We have many garage doors, openers, and fireplaces on display to help you determine your preferences.

Metro Garage Door, Inc. is a family owned and operated company. We’ve been serving the metro Atlanta area since 1992 in the garage door industry. In May 2012, Metro Garage Doors, Inc. and L&W Insulation and Fireplaces, Inc. (since 1979) joined together to add fireplace and insulation services to the company’s garage door business. Our business consists of three main areas: garage doors, fireplaces, and insulation. We offer services, repairs, replacements and installations for residential and commercial customers.

Google Rating

4.8

Based on 522 reviews

Metro Garage Door, Inc.

4.8

16:36 06 Nov 23

Both of our fireplaces don’t work despite techs coming out and “fixing it”. Several of our neighbors don’t work either. We didn’t even have wiring in one of ours. Our garage door completely fell off the hinges and we had to have someone else come fix the issue. I️ only gave two stars because I’m sure they were pressured by the builder to get it done quick and not fix the problems.

14:28 03 Nov 23

Fantastic experience with Metro. Super fast service and Jake was a great technician. Friendly, fast service. I would definitely recommend Jake and the Metro team.

Jerome “Mr. Jay” Robinson

02:13 24 Oct 23

Great company, my son is building a home in Atlanta. Metro installed the garage , recently some of the supports failed and the door was unusable. They came out and found that the house required a heavier setup. They admitted fault and fixed everything free of charge. Now that's how you keep customers coming back. Great business.

13:20 21 Oct 23

Looking for a fair price and great customer service? Look no further. Thank you Metro Garage Doors for all your hard work. I want to thank Jody, Aaron, and Jake for all the effort that went into the service and professionalism you showed.

Michael McKenney

07:43 21 Oct 23

Garland Simpson

12:19 01 Oct 23

13:36 30 Sep 23

Wonderful to work with! Definitely recommend!

15:50 28 Sep 23

Steven did a fantastic job. Very kind and professional.

13:12 28 Sep 23

We had an emergency repair on our garage doors and Metro Garage door's representative came out quickly and fix the door, Also services our other two doors.

14:54 25 Sep 23

Our tech Jeremy was great! Very personable, punctual and knowledgeable. They got my appointment in sooner than originally planned... Which was much appreciated since my car was trapped in the garage. He got the job done quickly and it was affordable. I Highly recommend. Thank you!!

Robert “bob holsten” Holsten

15:44 22 Sep 23

Great service from the initial call to final installation. You won't be disappointed

17:21 18 Sep 23

The technician did a nice job. The cost was overly aggressive.

01:39 07 Sep 23

18:37 06 Sep 23

The technician was prompt on his time after calling me very professional will definitely use this company again for all my garage door work

00:20 06 Sep 23

22:16 31 Aug 23

Tony came out at the appointed time and installed a new garage door opener. Although he inadvertently removed the transformer for the home security system, he brought it back a few days later and the security company was able to reinstall and rewire it. Metro was very gracious to reimburse the cost to have it rewired. Overall, I am very satisfied with the product and services of this company!!

Jason & Misty Duren

11:05 29 Aug 23

We used Metro several times for fireplace needs, garage doors, installation, and maintenance. We could not be happier about using them. In a world where customer service has become obsolete, you can count on them to exceed expectations every time.Definitely a company that’s a bright light in our community.Thank y’all for excellent service each and every time! You all have a customer for life!

20:41 16 Aug 23

I recently had the pleasure of hiring Metro for a garage door repair, and I must say, I am thoroughly impressed with the level of service and expertise they provided. From start to finish, the experience was seamless and hassle-free.First and foremost, their customer service is top-notch. From the moment I called to schedule an appointment, their team was courteous, attentive, and genuinely eager to help. They promptly accommodated my schedule and ensured that a technician was dispatched to my home at a convenient time.The technician who arrived was not only punctual but also highly skilled. They assessed the issue with my garage door, explaining the problem in simple terms that I could understand. It was evident that they possessed knowledge of garage door mechanics and were equipped with the necessary tools and parts to handle the repair efficiently.What truly stood out to me was the transparency and honesty displayed by the technician. They provided a detailed breakdown of the repair process, including the cost of parts and labor, before beginning any work. This level of transparency is a rarity in the service industry and immediately put my mind at ease.I also want to commend Metro for explaining their pricing prior to sending out a tech so that I knew what to expect.Tony M. was my tech and he did a great job and was very professional. Despite the fact that I made things worse by trying to fix it myself he didn't hold it against me.

22:09 07 Aug 23

Always prompt and courteous. Service rep did a fine job!

22:01 07 Aug 23

The technician was terrific. He took his time to answer all of our questions and addressed our concerns!!! I will be using this company again in the future.

01:37 03 Aug 23

Well I left them a 5 star rating after the review I realized that my out side key bad was not working if you the come to service make they check everything for them to come back out it will cost another charge which is not cheap sorry I left them a 5 star

18:48 31 Jul 23

All around excellent service.Very respectful and knowledgeable technician.

16:51 31 Jul 23

Metro Garage Door responded quickly when I was in an awful situation. They were knowledgeable, extremely helpful, and didn’t kill me with the price. I highly recommend them.

11:11 25 Jul 23

Easy process from the beginning, starting with scheduling a rep to come out and give a proposal, to going in to pay for it. Then when the installation happened, the tech was very friendly and quick. I highly recommend Metro to anyone.

Nicole Mayfield

03:30 25 Jul 23

I have used them a couple times to fix garage door belt broke. Kelly is very helpful in preparing you for the service call. Tony does an excellent job. Prompt service !!!!

20:43 24 Jul 23

Looks great, works well SATISFIED!!!

18:37 24 Jul 23

Great service! Daniel did an excellent job installing my new garage door opener!

16:31 24 Jul 23

Great job done

15:29 24 Jul 23

15:02 24 Jul 23

Very professional technicians that was very knowledgeable

10:22 24 Jul 23

Excellent work always!

18:24 20 Jul 23

21:12 19 Jul 23

I was very happy with the quality of work and the price was much better than other companies I got estimates from. The person that installed the doors was very professional and did a complete job. I would definitely recommend Metro Garage if you are looking for a garage door company!Thanks,Jason

18:29 14 Jul 23

Great staff very knowledgeable and helpful.

13:35 14 Jul 23

Metro did a double garage door for me.very professional

20:45 12 Jul 23

I couldn’t be happier! Joseph arrived on time and was so nice and friendly. Answered all my questions with a smile. I highly recommend Metro. They did an amazing job and I could not have asked for better service.

19:33 11 Jul 23

13:47 30 Jun 23

Quick response. Fixed accurately the first time!

22:57 19 Jun 23

Excellent service, reliable

14:48 15 Jun 23

12:54 26 May 23

My crawl space was a mess! Insulation hanging down, plastic covering ground was disintegrating when I called Krissy at L & W insulation (Metro Door). Within four days of my phone inquiry, salesman came out, quote came via email, and two efficient installers came to insulate one room, rehang fallen insulation, and lay down plastic. They even cut down some old cable wire that hung down and impersonated a black snake I had witnessed crawling under house. I am so glad I called and this job can be marked off my “to do” list.

03:32 25 May 23

They did a great job I'll use them again and again just took a little time but it was worth it by h I'm

16:32 24 May 23

In some cases, it is the Personnel. I was assited by Jake (Sorry, no last name) on two different occasions. His work and company representation was impeccable. I would hire him myself.

22:12 23 May 23

The service technician was on time, friendly, and very proficient in his job. our Garage door is running very smooth and quiet.

17:10 17 May 23

Great service, Tony was professional, on time and explained all the work he completed. He also gave me tips on how to maintain my garage door. Will continue to make Metro doors my go to.

18:07 08 May 23

16:32 03 May 23

I would have preferred to keep this horrendous experience to myself, but since you asked......Let me start by saying, I am from the Bronx, N.Y., so it takes a lot to offend me when it comes to subpar service, but I would be lying if I said this didn't rank atop of that list. For starters, I took a day off work so I could be home when the service technician arrived. I got a call that day saying the technician called in sick and there was no one to cover for him.When the technician (who I am assuming was the same person) came out 3 days later (after I took another day off), he said they needed a downpayment for the service they have yet to deliver. A service, I later found out would take an additional month to perform. Wait, I skipped an important part. When he came over to fix the garage they didn't have the right panel, so they would have to order it, and that would take another month (and another day off). Wait, there is more.... The recently healed technician did fix the spring in the garage and put an new garage door panel up. However, the new panel was too small and they had to order the right size door panel because there is a gap in "the new door." The technician offered to put masking tape to hide the gap/hole, but he was kind enough to mention that the door would be inoperable, if I chose that route.I think I will end here, before I get mad all over again.

20:00 23 Apr 23

The young man that came out to service my garage door was professional, polite, and efficient. He actually showed me the problem, a broken spring. He replaced it and offered to reconnect my 21 year old opener motor but I wanted a new one. He had one on the truck and had it setup in no time. Metro Garage installed my original garage doors and openers 21 years ago. I don't plan on using anyone else.

16:15 17 Apr 23

always very pleased with the service I receive from Metro Garage Door, Inc.

Fantasia Alexander

21:10 30 Mar 23

Automatic Gate Opener-So I needed to come back and write another review. Metro Garage Door has been my lifeline for not only my garage but also my automatic gate. Bruce has been assisting with the install since 2021 and I had a few minor issues with the gate when first installed (we didn't realize we weren't getting enough power to our solar panels). Every time Bruce came out, he was quick to respond, patient and attentive. Fast forward to today in 2023. A contractor's truck damaged the keypad while entering my driveway. I placed the call and Bruce came out within a few hours and fixed the issue. Bruce and this company are awesome!

21:26 22 Mar 23

Great group of Garage Door pros. Commercial or Residential they have you covered.

14:55 21 Mar 23

I bought from them 20+ years ago so I rang them when I had and issue. They came right out. While here measuring, they took the time to educate me on my options which helped me get exactly what I wanted. They called a few weeks later to set up my install which only took a few hours. They have a good team there and I see why they have so many return customers.

00:56 07 Mar 23

To my fellow veterans, it BEHOOVES you NOT TO EVER CALL THIS COMPANY!!! THIS COMPANY WAYYYYY OVERCHARGES!!!!! Outrageously overcharge. They DO NOTTTT care bout veterans as they advertise. I've never had a company give quote like this. I advise everyone to listen, if not, then overpay at least 500 dollars more then even a fair price. At least get 3 more quotes, if you do call them. I'm warning everyone now!!! This company is robbing people. No wonder they don't have any workers!!!

22:58 01 Mar 23

The folks over at metro garage door are awesome to work with. Jake had me up and running in a few hours with 3 new openers. He was very knowledgeable and helpful with setting up my equipment and showing me how to operate it. Kelly, who helped me pick out the openers I wanted was very friendly and demonstrated great professionalism. Will most certainly do business in the future with metro. Thanks again!

Ronald Plunkett

21:47 09 Feb 23

15:07 09 Feb 23

22:28 20 Jan 23

Jake did a great job replacing the spring. He showed up on time, quickly fixed it, and showed us the best way to maintain the garage door. Thank you.

10:25 09 Jan 23

We had them out several times, finally called someone else.

Timothy McCauley

21:00 17 Oct 22

I called at noon and the technician came in about an hour. Joe was a terrific guy that replaced the door opening motor in 45 minutes. I am back in business in 2 hours from when I placed my request for service. Terrific response and great service.

21:22 15 Sep 22

I was very pleased with the work of AJ at diagnosing and solving the problem with my garage door opener. He explained the problem and resolved the issue. He was fast and efficient.

13:18 10 Sep 22

Had an emergency repair and they were highly recommended by my family. My requests went unanswered for a few days and when they finally got back to me we already had 2 other companies come and give us quotes for a garage door, motor, belt, etc replacement and repairs scheduled. They were also going to charge us over $150 to even come look at our issue, where the other 2 companies did not charge. Unfortunate because I heard good things about this company, but our experience was not a good one.

03:51 03 Aug 22

Great customer service even years after your initial purchase!

20:24 01 Aug 22

Review edit: As requested, I called last week and left a message with Lindsay to discuss my concerns. I never heard back.I scheduled an appointment to have my gate operator repaired. Unfortunately, the first attempt did not resolve the issue. I called to schedule another appointment. I was given a date and Metro Garage never showed up, nor did they call. I called again and was told they would come out another day, which they did not, nor did they contact me. When I called the third time to ask if there was some type of miscommunication I was spoken to in an unprofessional manor. Also, I was quoted one price and then given a higher amount. They did honor the amount they originally quoted as a compensation for my experience. The gate was never repaired properly by them, however, I found a great gate company that immediately found the issue.

00:27 21 Jul 22

Brandon and Isaac showed up exactly when they said they would. Friendly and courteous and did a great job.

17:43 03 Jun 22

Called on Tuesday morning to schedule my appointment for Friday. Technician called in advance to state they were on their way. Took maybe 15-25 minutes to replace my spring. Just spent $470 a year ago with them to replace my motor and I can't recall how much I spent to replace the door prior. Well today was another $270. Customer service representative told me it would be the technician discretion whether my problem was under warranty. He decided it was not. Been giving them my business for years and now I'll look elsewhere. Can't afford them anymore.

20:33 18 May 22

Great customer service from start to finish. Office staff was very helpful and the installers were fantastic (and on time!). I’ve tried other companies before and this one will be my go-to from now on. Responsive, honest and resourceful!

22:54 27 Apr 22

Your staff (Debbie I believe) in the office was so helpful and Tony was friendly and completed my repair as expected and fast. First time customer but I’ll definitely call you when I need something in the future.

19:14 14 Apr 22

Attn: Chad, and all managers of metro Garage Doors @ Douglasvill GA. I want to bring to your attention, the staff members at your location are the best on taking care of your customers needs. Especially Kelly and Debbie. I would like for you to recognize them and staff @ your next meeting .Wate: There's more Kelly set up an install for meFor 2 door closers that was installed the very next day, not only that she sent a young man Tony Marinello that was very professional with everythingHe did. Very nice answered all my questions ect.Tony even took the time to speak with my dog,And even she loved him. Great guy great staffAnd as far asi see it great company.Top notch.Note: also just to let you know I live outside of yourService zone, but I use only the best companyGreat job Tony

Maureen Titshaw

15:42 15 Mar 22

My garage stopped working properly on saturday morning, so I called Metro Garage Door, inc as they replaced my opener years ago..I was sad to see they were closed on Saturdays as that led me to call another company my big mistake....I actually had two appts one with the competitor n Metro...the competitor was like a tornado not being able to show up in a timely fashion n not having all the necessary tools to do the job with that said Metro came within the time I was told. Mr Tony Marinello was so professional, efficient, personable n understanding as to my situation concerning my garage door. I recommend this company to any n all who need any service or replacement of their garage door. Thank you Metro for sending the BEST!

18:29 25 Feb 22

Garage door installed in behalf of the builder, 2 panels were damaged but they installed it anyways. we have to wait almost 5 months to have it replaced. after replacing the panels, railings pop-off in less than a day since they were not able to mount it correctly to stud. now we have wait until Monday again for them to come since they said it is not an emergency. Kelly is not helpful either and the way. There is arrogance in the way the concern was answered.

04:22 19 Jan 22

Michael Skinner

16:44 17 Jan 22

We've been needing our garage door replace for months. This morning my wife received a call saying we'd have someone from Metro garage doors to replace it at around 930am. Dylan Moon showed up on time and went right to work. He was very professional and efficient in his work. He replaced our old door with a new door in no time all with a smile. Great work young man! Thank you!

Freddy Contreras

21:24 15 Dec 21

Tried to hire them to install a new motor and service existing garage door. I scheduled an appointment with Debbie and she was very helpful and professional. When I never received a call to confirm my appointment or an estimated time of arrival I called to check in and was told by Angie(I believe that was her name) they had tried to call me multiple times. I NEVER received a call from them and she shared that they just canceled the appointment because "we arent just going to diddle around waiting for you". She was extremely unprofessional and I am very disappointed in the service that I received today.

Glenda Jamison-Perry

02:29 14 Dec 21

Tony did a great job at installing my garage door opener. He gave me some good suggestions. He knows his job and does it well. Tony was very kind.

12:55 29 Nov 21

The technician Tony did a super job on repairing and tuning up my vintage garage door, I have used them before but this time, When paying with anything other than cash or a check this company charges 3% for playing with a debit card I feel they should include the card service fee price in their parts or service fee instead of gouging the consumer for another 3% charge. That us not legal in the state of Georgia and some states.

00:58 11 Nov 21

Jake did a fantastic job installing our motors. He was friendly, knowledgeable and extremely helpful in coaching us on how to use the wifi application. Thanks Jake and Metro Garage!

03:44 29 Oct 21

Krissy was very helpful in providing me with the correct garage remote and even told me that that having the remote makes it easier to program my remote to my car. Thank you Krissy and Metro Garage!!

22:39 26 Sep 21

18:56 21 Sep 21

Bought a new home in 2019 and metro garage had installed doors on behalf of builder. Today morning while opening the garage door the curved arm and middle steel portion of garage door was pulled out. After complaining about it ,they said they will charge for technician to come and see followed by other charges .I dont understand how come steel part break if substandard quality is not used. Highly disappointed in there service. Its only 2 years and did not last long. Bad experience.

14:14 31 Aug 21

Jake was a great Tech. He was very knowledgeable and showed a high degree of professionalism as he removed the old system and installed the new.I would highly recommend Metro Garage Door. Friendly and extremely helpful in making equipment selections.

15:56 27 Aug 21

Kelly was very helpful. Great place

14:44 18 Aug 21

We deal with this company for a long time. Wonderful trust and honest people. Jake did outstanding job. The customer service also is outstanding. They respond so quick to your messages. Kelly also amazing if you need any more question. I will give them 10 stars if I can.

18:32 28 Jul 21

Jake was very knowledgeable and efficient in repairing my other garage door. He explained what the process would entail and how long it would take. He completed the repair very quickly and ensured the door’s resulting integrity and our peace of mind. He is strongly recommended by myself to future clients.

14:42 18 Jun 21

From start to finish a class act. Scheduling was adaptable to my needs. My technician, Brandon Collins, showed up right on time. He was professional, knowledgeable, and had a “can-do” attitude that I wish was more prevalent in the business world today. He even programmed all 3 of my Homelinks in record time! I don’t write many reviews but Metro deserves the praise.

14:36 11 Jun 21

I called Metro Garage Doors on Tuesday and they were able to send a technician on Friday. Brandon Collins came in the requested time frame and was able to get our springs repaired and garage back up and running. The entire process was efficient and we’re so excited to be able to use a local company that supports the community.

Robert Whitehead

19:18 10 Jun 21

Fast, quick and on time Service. The technician Brandon Collins was excellent and very professional. Would recommend Metro Garage Door to anyone.

Pierre Jeantillorme

14:54 07 Jun 21

20:35 06 Jun 21

My garage door works more smoothly now than it ever has. Super happy with the service.

18:18 28 May 21

Garage door stopped working and Jimmy was very personable and repaired the garage and explained what went wrong and did a good job.

00:49 27 May 21

Jimmy did a great job with fixing our garage door in a timely manner! He was very professional and had good communication before and after providing the service.

23:04 26 May 21

Jimmy Smith is an Excellent Technician. He provides exemplary Customer Service to his clients. He is definitely an access to the Metro Garage Service.

19:21 25 May 21

Jimmy is the man… great customer service!!

18:43 25 May 21

Jimmy was friendly, fast and efficient! Pricing was very reasonable. Call him for his services. You won’t be disappointed.

18:22 25 May 21

Jake was thorough, attentive, professional, and personable. Thanks Jake!

Petique Wiggins

21:01 24 May 21

Jimmy was fast, quick, efficient and very personable! Thank you Jimmy!

01:44 22 May 21

Great job and friendly staff. Jimmy did a great job on the install! Much appreciated for the service of a local business.

stella “Brooklyn” Gemini

22:11 21 May 21

21:16 21 May 21

Jimmy was absolutely amazing! Thanks for your wonderful service

23:31 20 May 21

Jimmy did an excellent job replacing our springs and installing the garage door keypad. He exemplified professionalism, he was knowledgeable, and above all friendly! He answered ALL of my questions, and I had a few. We will certainly be using Metro again for any future garage door concerns.

22:39 19 May 21

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