You have questions and we have answers related to Garage Door Repair and Service!
Is there a troubleshooting guide for my garage door operator on the web site?
There are too many types and models of garage door openers to list them here. Please feel free to contact our parts department for further assistance.
Can I talk to a Metro Garage Door technician over the phone?
Our service technicians are out in the field repairing doors and operators and unfortunately, they are not available to take a phone call. However, our parts department will be happy to help. Contact us online or at
Phone: 770-281-4480
Fax: (770) 489-9259
Do you take credit cards or personal checks?
We gladly accept cash, checks, MasterCard, Visa, Discover and American Express credit cards.
Do the technicians carry the parts I need on their trucks?
Our service trucks stock a large number of parts for all brand of equipment. It is quite possible that we will have the part you need without making a second trip.
I know you give free estimates on new/replacement doors and openers. How about estimates on service?
Due to the fact that service and repair work involves a site inspection by a qualified field technician, we do charge a minimum service fee to diagnose equipment problems. Please call 770-281-4480 for more information.
My transmitter will open the door, but when I try to close the door it only goes about 6 inches and then reverses. What is wrong?
There are a few possible problems that might prevent your door from closing after you have opened it. Most commonly, the photo cells are out of alignment or there is an obstruction in the way of the photo cell safety beam.
How do I reset my operator?
Although most operators do not have a reset button on them, it sometimes helps to unplug the unit, wait 60 seconds, and plug it back in (sometimes this will allow the internal computer chip to re-cycle itself).
What is your warranty?
New doors and motor operators are covered by a minimum one year warranty on material and workmanship. Several door and operators have extended material warranties beyond the first year. Service and repair work warranties are 90-days on parts and 30-days on labor.
Can I talk to a sales person?
You bet. Call us at 770-281-4480 or send in a quote request today and we’ll get right back to you.
How soon can I have service?
Limited same day service is available – call for details, 770-281-4480.
What kind of doors and operators do you repair?
We repair all brands of doors and motor operators, including residential and commercial doors.
Can I buy a new clicker/remote at the shop?
Yes. Our showroom carries an extensive selection of transmitters for garage doors openers. If your transmitter is no longer supported by the original equipment manufacturer, we can usually provide an after-market alternative.
Will you mail a new remote to me?
Sure. We can ship a new transmitter (or any other parts) to any address.
What else do you do?
We offer a broad range of products for any opening in your home, entry doors, patio doors, storm doors, security doors. We also carry iron gates for distinctive and secure entryways. We handle both residential and commercial applications.
How qualified and trained are your service technicians?
Our service technicians are highly trained professionals who are employed exclusively by us. In addition, our employees are drug tested and background checked, ensuring a secure and safe experience. Our low turnover also ensures that your technician understands the Metro Garage Door philosophy and will be on hand to serve you.
I’m thinking of building a new home. When should I contact you?
The sooner the better. We can help you select which products are best for you and help you with the dimensions. You can also visit our design center to create your own custom look, click here.
Can I just buy parts?
Yes, call our parts department for more information at 770-281-4480. We sell for all makes and models such as Genie, Liftmaster, Craftsman, Sears, Stanley, I-Drive, Quantum, Wayne-Dalton, Clopay, Windsor and many others.
Did we answer all your questions? 770-281-4480
