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Metro Garage Door Inc.
About Metro
Metro Garage Door, Inc. is a family owned and operated company. We’ve been serving the metro Atlanta area since 1992 in the garage door industry. In May 2012, Metro Garage Doors, Inc. and L&W Insulation and Fireplaces, Inc. (since 1979) joined together to add fireplace and insulation services to the company’s garage door business. Our business consists of three main areas: garage doors, fireplaces, and insulation. We offer services, repairs, replacements and installations for residential and commercial customers.
Facebook Rating
4.9
Based on 38 reviews
Metro Garage Door, Inc.
4.9
Marcus Miller
20:56 25 Jan 21
Jimmy was prompt in our service call. He installed our new opener in a timely manner explaining everything we needed to know. He assisted in programming both our vehicles to recognize our new opener. We have used Metro Garage twice and very pleased with their workmanship and professionalism.
Jennifer Naczki
22:05 05 Oct 20
Thanks to Metro Garage Door and to Jake for exceptional service. Fixed a broken spring and took time to explain about the garage doors. Highly recommend. Even came out same day. Thanks again.
Sheila Phoebus Brick
17:54 26 Sep 20
We called and they were able to schedule us within 2 days. Jimmy arrived a little later than our time frame because he had gotten held up at a previous job. This happens but he still came knowing it was going to take him several hours to complete our job. He didn't leave until 8p with a smile on his face and everything completed to our satisfaction. He was Great and I will request him if needed for future work. Thank you Jimmy!!
Marion Smith
17:07 09 Jun 20
Great service from Brandon! He was very professional and timely! Will definitely use again!
Mark Fitzgerald
18:47 27 Apr 20
The tech did a great job. He was able to troubleshoot the problem in a short amount of time. He was even able to get the opener to work with the visor button in my car. He was friendly and on time and less $$ than I thought. Highly recommended.
Sean Ritchie
14:27 15 Apr 20
I usually have the need of Metro's services on our construction jobs. we had a need at home and they were right on it. Had me back up same day. Great service and Jeremy was fantastic. Highly recommend them for your needs.
Dale E. Hill
20:11 07 Jan 20
They did an excellent job of installing my garage doors and opener at a reasonable price.
Kelly Goad
20:44 04 Dec 19
They gave me a fair price on the phone and were easy to schedule a time. The repairman, Jeremy, arrived well within the 3 hour window given and was finished in no time. He explained the new door and and the warranty and made sure I was satisfied before he left. 👍🏻👍🏻👍🏻👍🏻👍🏻
Precious Hunter
20:13 03 Oct 19
The people at Metro go above and beyond, everyone that passed me asked if I had been helped Kelly is a wonderful upfront person but Jermey is my Angel on one of my worst days he showed up and out on my behalf. I am unemployed after 22yrs my plant moved to Alabama amy my husband was diagnosed with MCI early onset Dementia in June. When I say God put Angel's in our lives all I can say is Hallelujah. Thank you so much for listening and sending someone out to take care of us on top of giving me the part's we needed to fix our garage door. I will be praying for you as you pray for me. Thank you again my Angel Jermey. Love Precious and Cleo Hunter.
Carolyn Long Young
17:32 10 Sep 19
We have done business with Metro Garage Door for many years. They never disappoint. Easy to work with. They get things done, and do it right the first time. We just purchased 3 garage doors to be installed Very happy.
Vicki Copeland
17:10 05 Sep 19
We just purchased garage door openers and gas logs for our fireplace from Metro. We appreciate the time that was spent to make sure our selections were exactly what we needed and preferred. Never felt rushed or pressured. Staff was very professional and friendly. Would definitely recommend Metro Garage Door! Sales and Service top notch!
Corey Lowe
22:26 22 Aug 19
They are by far the nicest people I've ever met. They get my full support 100% and I am happy to refer EVERYONE to them!
Mitzi Blackstone
11:12 07 Aug 19
Thank you for your help with our garage door. I love it!!! I would never have picked what we did without your wonderful staff. I didn’t think I wanted windows but oh my I love them so much! Thanks for being so awesome!!
Jon D. Turpen
16:23 28 Jun 19
I scheduled a spring repair for my garage door and they stiffed the repair date. When I called them back, they said I was wrong on the scheduling. They then scheduled another date the following day and they never showed up. Their receptionist accused me of lying about the scheduled dates. Very disreputable business. I scheduled my repair with Nabors Garage Door Service.
Wayne Lanham
15:35 27 Dec 18
Metro installed a Garage door and opener on my Garage 12 x12 I must say they done a Awesome job in Woodland Alabama. Thanks very Happy with door and the service. You have a bunch of great employees.
Ronnie Crockett
17:01 14 Dec 18
My experience with Metro was exceptional. So friendly and professional. The office staff were responsive to my questions and a joy to talk to. The technician (Brandon) went above and beyond to show me all the features, programmed my car to work with the door, and even provided me of the do’ and dont’s. Top Notch! Wish every company was run like this!
Wesley Glover
20:31 05 Dec 18
Highly recommend this company!! Brandon was on time both times he came out to service each door. From the time I set up my appointment to the install. No complaints!!! Will def use again if we have any garage door issues
Sue C Stanley
14:01 26 Oct 18
Recently, the gas logs that Metro installed for me, 2 years ago, were serviced by Aaron and Ivan. They were professional and thorough, making every effort to be clean and quiet. Thank you, Metro!
Lawrence Ringer
05:25 27 Oct 17
I am one of those people that very rarely write reviews but I do read them to help me purchase things. I felt compel to write about this company. I have seem the company trucks in the Douglasville area and I gotten to the point where I needed new garage door. I gave them a call and made an appointment, I was impressed from the very beginning with the sale lady being on time and being very professional. As the order process started, I met two of the women in the office (Shea & Shun) and I was highly impressed with them as well on how they took care of my order and making sure to take care of me being a customer. Then the final nail came on the day of installation. This guy name(Tom) came to my house bright and early and completely blew me away. He was very efficient and knew his business. I am 100% satisfied and would highly recommend Metro Garage Doors to anyone who is in need of their services, Great job Metro and Mr. Tom.
Pat Lynch
17:44 21 Apr 17
Great help from the staff to assit in purchasing a set of torsion springs to replace one broken spring and the other aging one. Gavin gave me some great tips on technique for removal and replacement of the springs. They even let me borrow the torsion spring winding bar tools to do the job safely. it's good to be able to spend my money locally and get this kind of service when there is so much temptation to buy things online.
Robert Philpot
22:28 18 Apr 17
Super fast service reasonably priced and every part of the service was very professional.
Cindy Pocali
15:45 21 Mar 17
Such an important part of the overall look of the house. Great explanation of differences in doors. Seamless, detailed installation. Soooo quiet!
Joey Jordan Bragg
02:15 16 Sep 16
Fast, courteous & professional all the while being affordable! I finding a great local business!
Taylor Condon
16:16 05 Dec 13
Amazing people and incredibly hard workers! I wouldn't choose anyone else.
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Google Rating
4.8
Based on 473 reviews
Metro Garage Door, Inc.
4.8
Carl Peabody
22:28 20 Jan 23
Jake did a great job replacing the spring. He showed up on time, quickly fixed it, and showed us the best way to maintain the garage door. Thank you.
Timothy McCauley
21:00 17 Oct 22
I called at noon and the technician came in about an hour. Joe was a terrific guy that replaced the door opening motor in 45 minutes. I am back in business in 2 hours from when I placed my request for service. Terrific response and great service.
Jayne Sjostrom
21:22 15 Sep 22
I was very pleased with the work of AJ at diagnosing and solving the problem with my garage door opener. He explained the problem and resolved the issue. He was fast and efficient.
Ashley Mooney
13:18 10 Sep 22
Had an emergency repair and they were highly recommended by my family. My requests went unanswered for a few days and when they finally got back to me we already had 2 other companies come and give us quotes for a garage door, motor, belt, etc replacement and repairs scheduled. They were also going to charge us over $150 to even come look at our issue, where the other 2 companies did not charge. Unfortunate because I heard good things about this company, but our experience was not a good one.
Cindy Pocali
03:51 03 Aug 22
Great customer service even years after your initial purchase!
Nash T
20:24 01 Aug 22
Review edit: As requested, I called last week and left a message with Lindsay to discuss my concerns. I never heard back.I scheduled an appointment to have my gate operator repaired. Unfortunately, the first attempt did not resolve the issue. I called to schedule another appointment. I was given a date and Metro Garage never showed up, nor did they call. I called again and was told they would come out another day, which they did not, nor did they contact me. When I called the third time to ask if there was some type of miscommunication I was spoken to in an unprofessional manor. Also, I was quoted one price and then given a higher amount. They did honor the amount they originally quoted as a compensation for my experience. The gate was never repaired properly by them, however, I found a great gate company that immediately found the issue.
Candy Eubanks
00:27 21 Jul 22
Brandon and Isaac showed up exactly when they said they would. Friendly and courteous and did a great job.
Malcolm Tyson
17:43 03 Jun 22
Called on Tuesday morning to schedule my appointment for Friday. Technician called in advance to state they were on their way. Took maybe 15-25 minutes to replace my spring. Just spent $470 a year ago with them to replace my motor and I can't recall how much I spent to replace the door prior. Well today was another $270. Customer service representative told me it would be the technician discretion whether my problem was under warranty. He decided it was not. Been giving them my business for years and now I'll look elsewhere. Can't afford them anymore.
Whitney Davis
20:33 18 May 22
Great customer service from start to finish. Office staff was very helpful and the installers were fantastic (and on time!). I’ve tried other companies before and this one will be my go-to from now on. Responsive, honest and resourceful!
Blane V
22:54 27 Apr 22
Your staff (Debbie I believe) in the office was so helpful and Tony was friendly and completed my repair as expected and fast. First time customer but I’ll definitely call you when I need something in the future.
WILLIAM KIDD
19:14 14 Apr 22
Attn: Chad, and all managers of metro Garage Doors @ Douglasvill GA. I want to bring to your attention, the staff members at your location are the best on taking care of your customers needs. Especially Kelly and Debbie. I would like for you to recognize them and staff @ your next meeting .Wate: There's more Kelly set up an install for meFor 2 door closers that was installed the very next day, not only that she sent a young man Tony Marinello that was very professional with everythingHe did. Very nice answered all my questions ect.Tony even took the time to speak with my dog,And even she loved him. Great guy great staffAnd as far asi see it great company.Top notch.Note: also just to let you know I live outside of yourService zone, but I use only the best companyGreat job Tony
Maureen Titshaw
15:42 15 Mar 22
My garage stopped working properly on saturday morning, so I called Metro Garage Door, inc as they replaced my opener years ago..I was sad to see they were closed on Saturdays as that led me to call another company my big mistake....I actually had two appts one with the competitor n Metro...the competitor was like a tornado not being able to show up in a timely fashion n not having all the necessary tools to do the job with that said Metro came within the time I was told. Mr Tony Marinello was so professional, efficient, personable n understanding as to my situation concerning my garage door. I recommend this company to any n all who need any service or replacement of their garage door. Thank you Metro for sending the BEST!
Jude Arroyo
18:29 25 Feb 22
Garage door installed in behalf of the builder, 2 panels were damaged but they installed it anyways. we have to wait almost 5 months to have it replaced. after replacing the panels, railings pop-off in less than a day since they were not able to mount it correctly to stud. now we have wait until Monday again for them to come since they said it is not an emergency. Kelly is not helpful either and the way. There is arrogance in the way the concern was answered.
Fantasia Alexander
21:16 17 Feb 22
Garage Door Fix- Tony from Metro Garage arrived on time, was friendly and extremely knowledgeable. We had several questions and he walked us through multiple options on fixing our garage door. Once we decided, he was done fairly quickly. How many repair visits are that seamless? Thank Tony!
David G
04:22 19 Jan 22
Michael Skinner
16:44 17 Jan 22
We've been needing our garage door replace for months. This morning my wife received a call saying we'd have someone from Metro garage doors to replace it at around 930am. Dylan Moon showed up on time and went right to work. He was very professional and efficient in his work. He replaced our old door with a new door in no time all with a smile. Great work young man! Thank you!
Shara Anderson
17:17 21 Dec 21
We recently installed a new gate entry system at out home and the whole process from start to finish was flawless. Our installer was Levi and he was absolutely great. He even came back the next day to fix an issue with one of the wires. My husband and I are very pleased with the new system and especially with the level of care we received from the entire team at Metro. We look forward to doing business again in the near future. Thank you all again.
Freddy Contreras
21:24 15 Dec 21
Tried to hire them to install a new motor and service existing garage door. I scheduled an appointment with Debbie and she was very helpful and professional. When I never received a call to confirm my appointment or an estimated time of arrival I called to check in and was told by Angie(I believe that was her name) they had tried to call me multiple times. I NEVER received a call from them and she shared that they just canceled the appointment because "we arent just going to diddle around waiting for you". She was extremely unprofessional and I am very disappointed in the service that I received today.
Glenda Jamison-Perry
02:29 14 Dec 21
Tony did a great job at installing my garage door opener. He gave me some good suggestions. He knows his job and does it well. Tony was very kind.
Jay Heath
12:55 29 Nov 21
The technician Tony did a super job on repairing and tuning up my vintage garage door, I have used them before but this time, When paying with anything other than cash or a check this company charges 3% for playing with a debit card I feel they should include the card service fee price in their parts or service fee instead of gouging the consumer for another 3% charge. That us not legal in the state of Georgia and some states.
William Taylor
00:58 11 Nov 21
Jake did a fantastic job installing our motors. He was friendly, knowledgeable and extremely helpful in coaching us on how to use the wifi application. Thanks Jake and Metro Garage!
Mark Solohub
00:53 10 Nov 21
Was very happy with Jake Williams performance, very professional and knowledgeable guy, will definitely request him next time we need service!
J J
03:44 29 Oct 21
Krissy was very helpful in providing me with the correct garage remote and even told me that that having the remote makes it easier to program my remote to my car. Thank you Krissy and Metro Garage!!
Rob Swanston
22:39 26 Sep 21
Ashita Parmar
18:56 21 Sep 21
Bought a new home in 2019 and metro garage had installed doors on behalf of builder. Today morning while opening the garage door the curved arm and middle steel portion of garage door was pulled out. After complaining about it ,they said they will charge for technician to come and see followed by other charges .I dont understand how come steel part break if substandard quality is not used. Highly disappointed in there service. Its only 2 years and did not last long. Bad experience.
Joe Gwaltney
14:14 31 Aug 21
Jake was a great Tech. He was very knowledgeable and showed a high degree of professionalism as he removed the old system and installed the new.I would highly recommend Metro Garage Door. Friendly and extremely helpful in making equipment selections.
Jeffrey Greene
15:56 27 Aug 21
Kelly was very helpful. Great place
Majeda Fallas
14:44 18 Aug 21
We deal with this company for a long time. Wonderful trust and honest people. Jake did outstanding job. The customer service also is outstanding. They respond so quick to your messages. Kelly also amazing if you need any more question. I will give them 10 stars if I can.
Gregory Pierre
18:32 28 Jul 21
Jake was very knowledgeable and efficient in repairing my other garage door. He explained what the process would entail and how long it would take. He completed the repair very quickly and ensured the door’s resulting integrity and our peace of mind. He is strongly recommended by myself to future clients.
Gary Fiore
14:42 18 Jun 21
From start to finish a class act. Scheduling was adaptable to my needs. My technician, Brandon Collins, showed up right on time. He was professional, knowledgeable, and had a “can-do” attitude that I wish was more prevalent in the business world today. He even programmed all 3 of my Homelinks in record time! I don’t write many reviews but Metro deserves the praise.
Denise Baker
14:36 11 Jun 21
I called Metro Garage Doors on Tuesday and they were able to send a technician on Friday. Brandon Collins came in the requested time frame and was able to get our springs repaired and garage back up and running. The entire process was efficient and we’re so excited to be able to use a local company that supports the community.
Robert Whitehead
19:18 10 Jun 21
Fast, quick and on time Service. The technician Brandon Collins was excellent and very professional. Would recommend Metro Garage Door to anyone.
Pierre Jeantillorme
14:54 07 Jun 21
Sean Mehollin
20:35 06 Jun 21
My garage door works more smoothly now than it ever has. Super happy with the service.
Nrupesh Dullur
18:18 28 May 21
Garage door stopped working and Jimmy was very personable and repaired the garage and explained what went wrong and did a good job.
Paige Bird
00:49 27 May 21
Jimmy did a great job with fixing our garage door in a timely manner! He was very professional and had good communication before and after providing the service.
L Fitz
23:04 26 May 21
Jimmy Smith is an Excellent Technician. He provides exemplary Customer Service to his clients. He is definitely an access to the Metro Garage Service.
Sonora
21:30 26 May 21
Jake was kind, honest, professional!
Brian Franklin
19:21 25 May 21
Jimmy is the man… great customer service!!
mrsywt
18:43 25 May 21
Jimmy was friendly, fast and efficient! Pricing was very reasonable. Call him for his services. You won’t be disappointed.
Thresa Palmer
18:22 25 May 21
Jake was thorough, attentive, professional, and personable. Thanks Jake!
Hd Harley
01:01 25 May 21
I like to express my thanks to Jimmy Smith for his tip-notch customer service and attention to detail.Sam Williams
Petique Wiggins
21:01 24 May 21
Jimmy was fast, quick, efficient and very personable! Thank you Jimmy!
Ronda Britt
01:44 22 May 21
Great job and friendly staff. Jimmy did a great job on the install! Much appreciated for the service of a local business.
stella “Brooklyn” Gemini
22:11 21 May 21
Tammara Swain
21:16 21 May 21
Jimmy was absolutely amazing! Thanks for your wonderful service
Shandra Wilson
23:31 20 May 21
Jimmy did an excellent job replacing our springs and installing the garage door keypad. He exemplified professionalism, he was knowledgeable, and above all friendly! He answered ALL of my questions, and I had a few. We will certainly be using Metro again for any future garage door concerns.
Patricia Still
22:39 19 May 21
Joanna Jones
21:44 19 May 21
jimmy smith is an excellent technician and did a wonderful job. I was very impressed with him and his work.
Patrick Reagan
14:49 18 May 21
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Contact Metro
- Phone770-281-4480
- Address12871 Veterans Memorial Highway
Douglasville, GA 30134