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Metro Garage Door Inc.
About Metro
Metro Garage Door, Inc. is a family owned and operated company. We’ve been serving the metro Atlanta area since 1992 in the garage door industry. In May 2012, Metro Garage Doors, Inc. and L&W Insulation and Fireplaces, Inc. (since 1979) joined together to add fireplace and insulation services to the company’s garage door business. Our business consists of three main areas: garage doors, fireplaces, and insulation. We offer services, repairs, replacements and installations for residential and commercial customers.
Facebook Rating
4.6
Based on 21 reviews
Metro Garage Door, Inc.
4.6
Mark Fitzgerald
18:47 27 Apr 20
The tech did a great job. He was able to troubleshoot the problem in a short amount of time. He was even able to get the opener to work with the visor button in my car. He was friendly and on time and less $$ than I thought. Highly recommended.
Sean Ritchie
14:27 15 Apr 20
I usually have the need of Metro's services on our construction jobs. we had a need at home and they were right on it. Had me back up same day. Great service and Jeremy was fantastic. Highly recommend them for your needs.
Dale E. Hill
20:11 07 Jan 20
They did an excellent job of installing my garage doors and opener at a reasonable price.
Kelly Goad
20:44 04 Dec 19
They gave me a fair price on the phone and were easy to schedule a time. The repairman, Jeremy, arrived well within the 3 hour window given and was finished in no time. He explained the new door and and the warranty and made sure I was satisfied before he left. 👍🏻👍🏻👍🏻👍🏻👍🏻
Precious Hunter
20:13 03 Oct 19
The people at Metro go above and beyond, everyone that passed me asked if I had been helped Kelly is a wonderful upfront person but Jermey is my Angel on one of my worst days he showed up and out on my behalf. I am unemployed after 22yrs my plant moved to Alabama amy my husband was diagnosed with MCI early onset Dementia in June. When I say God put Angel's in our lives all I can say is Hallelujah. Thank you so much for listening and sending someone out to take care of us on top of giving me the part's we needed to fix our garage door. I will be praying for you as you pray for me. Thank you again my Angel Jermey. Love Precious and Cleo Hunter.
Carolyn Long Young
17:32 10 Sep 19
We have done business with Metro Garage Door for many years. They never disappoint. Easy to work with. They get things done, and do it right the first time. We just purchased 3 garage doors to be installed Very happy.
Vicki Copeland
17:10 05 Sep 19
We just purchased garage door openers and gas logs for our fireplace from Metro. We appreciate the time that was spent to make sure our selections were exactly what we needed and preferred. Never felt rushed or pressured. Staff was very professional and friendly. Would definitely recommend Metro Garage Door! Sales and Service top notch!
Corey Lowe
22:26 22 Aug 19
They are by far the nicest people I've ever met. They get my full support 100% and I am happy to refer EVERYONE to them!
Mitzi Blackstone
11:12 07 Aug 19
Thank you for your help with our garage door. I love it!!! I would never have picked what we did without your wonderful staff. I didn’t think I wanted windows but oh my I love them so much! Thanks for being so awesome!!
Jon D. Turpen
16:23 28 Jun 19
I scheduled a spring repair for my garage door and they stiffed the repair date. When I called them back, they said I was wrong on the scheduling. They then scheduled another date the following day and they never showed up. Their receptionist accused me of lying about the scheduled dates. Very disreputable business. I scheduled my repair with Nabors Garage Door Service.
Wayne Lanham
15:35 27 Dec 18
Metro installed a Garage door and opener on my Garage 12 x12 I must say they done a Awesome job in Woodland Alabama. Thanks very Happy with door and the service. You have a bunch of great employees.
Ronnie Crockett
17:01 14 Dec 18
My experience with Metro was exceptional. So friendly and professional. The office staff were responsive to my questions and a joy to talk to. The technician (Brandon) went above and beyond to show me all the features, programmed my car to work with the door, and even provided me of the do’ and dont’s. Top Notch! Wish every company was run like this!
Wesley Glover
20:31 05 Dec 18
Highly recommend this company!! Brandon was on time both times he came out to service each door. From the time I set up my appointment to the install. No complaints!!! Will def use again if we have any garage door issues
Rebecca Smith
15:33 31 Oct 18
Off to a terrible start! Ordered a quote, paid in full within 30 minutes of Mark writing the quote. He advised that the install would be Friday of that week. Said I’d receive a call to schedule time and perhaps move it up since it was a “local” job and simple install. Today is Wednesday (job was ordered and paid Monday), never received a call to schedule the job so I called. Transferred twice only to hear that no one recalls the Friday promise desire it being said in front of me and my contractors. Now the install is pushed out! Nice of metro to halt work on my job site simply because they shuffle paperwork around for 72 hours and didn’t get it scheduled when it was ordered. I’ll pay more for better service elsewhere! Very disappointed! Terrible communication.
Sue C Stanley
14:01 26 Oct 18
Recently, the gas logs that Metro installed for me, 2 years ago, were serviced by Aaron and Ivan. They were professional and thorough, making every effort to be clean and quiet. Thank you, Metro!
Paulette Richardson Sams
23:14 14 Sep 18
Read Wesley's review and boy does it sound familiar. We also needed to have a garage door repaired or replaced. Called this company since they were the ones who had installed both garage doors. When I called, I made the mistake of not asking if there was a service charge. (Most companies nowadays seem to want your business so they do not do the charge or least have a plan to put it toward the repair cost). The person I talked with did not tell me there would be a service charge either. We had the same nice tech, Jake Wilson, come out. He gave us estimates and then asked for the service charge. My husband came in and said they were trying to rip us off. I went out and talked to Jake and told him I was not informed of any service charge. He said he'd have the office call me. The same person I talked to before called me immediately. Started out by telling me she did tell me about the service charge (not even a slight indication of an apology) and that she had it recorded. I told her she had not told me about the charge and I would like to hear that recording. Of course, she could not play it for me since there wasn't one and started telling me that if I did not pay the service charge, I would be receiving a bill for it anyway. When I asked if the charge would be applied to the cost of job, she said only a part of it would be and that I had to commit to the job and pay half the cost along with the service charge right then or that part of the service charge would not be applied to the overall cost. I have never tried to deal with anyone who treated a customer the way she treated me - so rude, uncooperative, and condescending. I think if she had just admitted she made a mistake in not telling me about the charge, I would have felt much differently about the whole situation. I paid the service charge (big mistake again on my part), but NOT the deposit and was told that someone would contact me the following day when they actually had my check in their hands and they could get the deposit before ordering the door. We were at this point still considering having them do the work. That was two days ago and no call. Today, I called them. Again, the same person I talked with before was no help at all telling me that I sounded as if I might have second thoughts about dealing with them (duh!) and there was absolutely no pressure for us to have them do the work. Why would they care - they have my service charge check (and it was not $75.25 like Wesley's. I was first told by the rude rep that it was $123.50, but Jake told me $107.75 and that was what I paid) - and they have done nothing for it. Jake was here for about 15 minutes and did nothing but give an estimate. We called this company since they were the initial installers (we did not deal with them previously) of the doors and we have been happy with the installation and the doors. We thought we could get replacements done easier and quicker dealing with the same company. Also, we hoped we could get the repair matched to the other door without replacing both. These are the only excuses we can offer for ourselves, but we would absolutely advise anyone thinking of dealing with this company to BEWARE. We will never recommend them to anyone. Would be nice to have my $107.75 service charge back too, but will chalk it up to a learning experience.
Lawrence Ringer
05:25 27 Oct 17
I am one of those people that very rarely write reviews but I do read them to help me purchase things. I felt compel to write about this company. I have seem the company trucks in the Douglasville area and I gotten to the point where I needed new garage door. I gave them a call and made an appointment, I was impressed from the very beginning with the sale lady being on time and being very professional. As the order process started, I met two of the women in the office (Shea & Shun) and I was highly impressed with them as well on how they took care of my order and making sure to take care of me being a customer. Then the final nail came on the day of installation. This guy name(Tom) came to my house bright and early and completely blew me away. He was very efficient and knew his business. I am 100% satisfied and would highly recommend Metro Garage Doors to anyone who is in need of their services, Great job Metro and Mr. Tom.
Pat Lynch
17:44 21 Apr 17
Great help from the staff to assit in purchasing a set of torsion springs to replace one broken spring and the other aging one. Gavin gave me some great tips on technique for removal and replacement of the springs. They even let me borrow the torsion spring winding bar tools to do the job safely. it's good to be able to spend my money locally and get this kind of service when there is so much temptation to buy things online.
Jeff Helms
01:00 19 Apr 17
Krissy came and answered all of my questions about insulation and explained the entire process. The installer came when he said he would and completed the job in one day. Space was actually cleaner than before he started! He is the tall guy with the beard in the back row of their picture here on Facebook. Super friendly and very courteous. They also installed my garage doors a few years back but never consider them for insulation until a friend recommended them. I HIGHLY recommend them for your Garge door or insulation needs.Thanks Metro!Jeff Helms
Robert Philpot
22:28 18 Apr 17
Super fast service reasonably priced and every part of the service was very professional.
Cindy Pocali
15:45 21 Mar 17
Such an important part of the overall look of the house. Great explanation of differences in doors. Seamless, detailed installation. Soooo quiet!
Joey Jordan Bragg
02:15 16 Sep 16
Fast, courteous & professional all the while being affordable! I finding a great local business!
Taylor Condon
16:16 05 Dec 13
Amazing people and incredibly hard workers! I wouldn't choose anyone else.
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Google Rating
4.8
Based on 199 reviews
Metro Garage Door, Inc.
4.8
Millard Bishop
20:47 28 May 20
As expected I received and advanced call from Jeremy notifying me of his expected arrival time. He arrived on time, took the time to ensure he installed the correct spring's given the builder installed two different size spring's in the beginning. Jeremy was very much the professional & took care of need in a timely manor and at the price quoted.
Hyman bell
16:35 22 May 20
This company has the best customer service and friendly staff. I called and spoke with Debbie, she was ready and willing to help me find what I needed. She told me come to the store and she had exactly what I needed ready to go. Couldn’t ask for a better experience.
jessica burrand
18:38 04 May 20
Brandon installed a garage motor for my grandmother. He was very nice and professional and made the overall experience wonderful!
Redd Gordon
17:45 29 Apr 20
Brandon is so professional and just sooooo courteous that as soon as he left my 14 year old daughter who was just standing by listening to me communicating with him said, he is soooooo nice!!!!! He explained most of the important functions so clear and precise after he efficiently installed the garage door. I was amazed at how quickly he installed the garage door motor. It is evident that he is very experienced in this field. I rate him a 6 out of 5!!! smiling. Thanks again Mr. Brandon.
Bruce Baird
19:00 28 Apr 20
These guys are awesome. I literally drove 58 miles to do business with them. They provided quality parts for my old garage door at very reasonable prices. They even offered some added instruction to make the installation go smoothly. Metro is a quality company with great employees.
Sarah Gillham
17:56 28 Apr 20
I tried to write a review earlier and am not sure it saved. The people I have communicated with were awesome and I wanted to be sure they received recognition. From Shea who scheduled the appointment to Jeremy Stephens who made my garage door behave again, I am very impressed. The prices were good, the service was great. These employees were not only professional, they were also kind and great to work with.
Jane Leverett
20:13 11 Apr 20
Metro encapsulated my crawl space. I can't say enough good about the two employees that did the work.Fast, efficient and knowledgeable. Excellent looking job.
David Pye
02:00 08 Apr 20
Mark our salesman was very professional and listened to all our needs. Metro doors installed our doors exactly the way we wanted them. They are beautiful and so quiet. I would recommend them to everyone.
Shawnta Jones
18:03 02 Apr 20
I called Metro this morning just before 10:00 requesting that someone come look at one of my garage doors which was malfunctioning. At 12:25 a tech was pulling into my driveway. To my surprise, it was my previous tech, Brandon! He remembered me and recalled coming out for my other garage door (August 2018). He is always so pleasant, friendly, and professional. He always knows how to diagnosis the problem quickly and get it fixed. He is great! Thanks for all you do, Brandon Collins!
Post Stew
03:41 26 Mar 20
Springs on my double garage door broke, I searched our community Facebook group for garage door repair service company and by far Metro Garage Door was referred to the most, with lots of good things said. I did my do diligence by calling other garage door companies to get a quotes, and by far Metro Garage Door quote was the most reasonable, and they didn't try to "fear" me in to unnecessary expenses, like one of the other well known companies did. Jerome, arrived ahead of schedule, was friendly and respectful, great conversation and completed the job quickly, very professional. Debbie and Kelly at the office was also nice to work with. I highly recommend Metro Garage Door for your garage door needs.
Terry Garmon
20:48 19 Mar 20
I have been a customer of Metro Garage Door since 2012 when I built my new home. All the work they have performed for me to date has been excellent. Recently, Brandon Collins came out to replace the rubber seal at the bottom of the garage doors. His professionalism and commitment to go above and beyond is outstanding. I am thoroughly satisfied with their quality of work and would recommend this company to anyone.
Jennifer Heard
16:10 17 Mar 20
Brandon was very professional. He put in our garage door opener and made sure to explain everything to us. He was also patient while we asked questions.
Meghan Bazemore
23:12 16 Mar 20
I am so impressed with the customer service at Metro Garage Doors in Winston, GA. I worked with Chad and he went above and beyond to help me solve my problem and remained patient, professional and courteous the whole time! I highly recommend Metro Garage Doors. Ask for Chad!
Mike Noles
21:40 16 Mar 20
As builder here in the West Georgia area I rely on Metro garage door for all my insulation and garage doors. The guys here always do amazing work and Brandon pays attention to detail and goes above and beyond to make sure the job is done right ! Highly recommended this company
Nate Kern
17:45 12 Mar 20
Brandon Collins and his Assistant (in training) of Metro Garage, Insulation, & Fireplaces hands down were very Professional and did everything from start to finish perfectly. Great articulation of the product/services being delivered, expert installation, and cleaned up/left the brand new garage the way the found it!I will recommend Metro Garage Doors to the other neighbors as they build the development.- Nate Kern
Phil Tedder
15:58 10 Mar 20
Jeremy Stephens was my technician when I needed service on my garage door. He was very professional in fixing my problem and explaining everything to me. He made sure I was satisfied with the work before he left.
cris horne
11:17 03 Mar 20
Great experience. Jeremy arrived to our house at the scheduled time and repaired our garage door in less than 30 minutes. I was referred to Metro Garage Doors, Inc. by a friend and will be recommending them to others. Thanks for the help!
DONNETTA BROWN
16:43 25 Feb 20
I came home on Saturday night and was having problems with my garage. It was going half way up and staying there. So I couldn't get into the garage. I called Metro on Monday and told them my problem and could I get someone out ASAP. They sent Brandon Collins..Let me say from when Brandon called me the next morning saying he was headed to my house. He was very pleasant on the phone. When he got to my house, he was very friendly and had great customer service skills. Brandon looked at my garage and gave me the ups and downs with pricing information with it. He got started and let me tell you that this man worked until my Garage was like new. I was so impressed with his skills, customer service skills, how warm and friendly he was to me. We need more of this in the world we live in!Thank you Metro Garage and Thank you very much Brandon Collins. He's gonna be my new friend there. LolThanks
tawana sysk
20:10 04 Feb 20
I had the pleasure of having Jeremy Stephens come at my house today to install a new garage door motor...He was Super nice and was very good looking guy..... oh and A Genius.....I almost forgot to mention that Chad is also a GENIUS... and has a great since of humor Thank You for being so kind and I got same day service.......
Stanley Hess
01:31 01 Feb 20
Delivered building materials
Dana Bibbee
19:47 29 Jan 20
Kelly was so helpful when i called with serveral garage door issues this morning. Jeremy came out quickly and was nice and professional. Took care of all my garage issues and was gone in a short amount of time. Metro Garage doors believes in customer satisfaction and i will be returning with any garage needs in the future!!
Amber Salamon
19:14 29 Jan 20
Our tech Jeremy was great! Very personable, punctual and knowledgeable. They got my appointment in sooner than originally planned... Which was much appreciated since my car was trapped in the garage. He got the job quickly and it was affordable. I Highly recommend. Thank you!!
Shalonda
21:45 28 Jan 20
Jeremy was excellent. I would definitely call him again! He came right in and fixed the problem.
Maggie Borden
17:06 28 Jan 20
My technician was on time (Actually a little early). He was clean and polite. My garage door is now working great. I'm very pleased with the service and feel like I paid a fair price. I highly recommend this company.
Jeff Dark
19:03 24 Jan 20
Jeremy was on time, polite, knowledgeable, and quick to finish the job! Metro also happened to be the least expensive option in my shopping for a garage door repair service. Will definitely think of Metro Garage Door first for any future need I may have!
Steven Smith
21:16 16 Jan 20
My garage door opener died after 14 years. Metro installed the original one when house was built. I have called them out to adjust it before and replace the springs, so I knew who to call. I was greeted professionally on the phone, I asked about different models, features, how quiet they were, all the usual boring questions. The representative patiently and thoroughly answered my questions. I got pricing, ended the call, called the wife to tell her whats going on. I called back and was able to be scheduled within a few days. Jake Wilson was the technician. He called about 1/2 hour ahead of time to let us know he was on the way. Arrived on time, was very courteous and professional to my wife. He quickly and efficiently removed and installed the new Belt driven garage door opener. He also programed a few extra remotes for us and when asked if he could program the cars homelink garage door remotes, he cheerfully said no problem. He did say they may not program due to them being a few years old, but was able to successfully program both. He then had my wife punch in a code for programming the keypad. He conducted himself with a high level of professionalism and was very knowledgeable. He is definitely an asset to your company.
Lisa Sanders
19:21 10 Jan 20
Jake came to our rescue! Our garage door opener was smoking so we unplugged it and called Metro Garage Door. They had Jake at our door the next morning. I thought we were going to need a whole new system, but Jake assured us that he could have ours repaired and running well in quickly, for much less than I expected. Jake is friendly and honest. He worked quickly and met every need, answering every question. I will always call Metro Garage Door and ask for Jake for our Garage Door maintenance! Great Job!
Ife Onwuka
20:07 09 Jan 20
I was already impressed with Metro garage because of their reasonable prices but they are also very professional. Jake did an awesome job installing new motors for my two old garage doors. He took his time to make sure those old doors opened like they were brand spanking new. I really appreciate that. Jake’s a cool guy who’s very professional.
Sebastian Pino
23:32 06 Jan 20
Great, friendly and reliable service. Very professional and timely work provided by Jake. Will be definitely contacting him soon for another install.
Christopher Drummond
16:32 06 Jan 20
Jake was very professional and wonderful to work with. Fixed my old garage door that wouldn't open properly and smoothed the second door so now they both open consistent and quiet. Thanks Metro!!!
mike williams
03:49 05 Jan 20
Mark Bigelow
04:19 23 Dec 19
Dave Brooks
15:26 18 Dec 19
My garage doors are close to 20 yrs old and had begun to give a few problems. I contacted Metro Garage doors who sent out a technician by the name of Jake Wilson. Jake had both my garage doors working like new in no time. He was friendly, courteous, professional and knowledgeable. If I ever need service on my garage doors, I can assure you that Metro witll be my number one choice to call...A Great company to do business with!!
Dorothy Lott
02:08 10 Dec 19
Jake Wilson you are the best Reliable, professional, caring
SHAYNA BARLEY
13:51 05 Dec 19
From Miss Debbie answering the phone to Jeremy S. coming onsite for the repairs, I have ZERO complaints. Fairly priced and educated along the way about the repairs and the work being performed, I would recommend Metro to anyone else in my neighborhood and will keep them saved for future use as well!
Martha Beyah
02:59 05 Dec 19
Emily White
20:43 03 Dec 19
We would highly recommend Metro for residential and commercial garage door installations, openers or repairs. Jeremy S. came out to my moms house to install a new garage door opener today and did an awesome job. He was great at helping us decide which one to pick and once we decided, he had it installed in no time.
Rafer Johnson
19:39 22 Nov 19
Just had Jody service our fireplace. He was professional and did an excellent job servicing and restoring it like brand new. He set it up, made sure I was comfortable and didn't have any questions and we are good to go. I recommend them but don't wait too late, they get booked up!
Duane W
01:54 22 Nov 19
We recently decided to replace our garage door and Metro Garage Door earned our business. They were fast, professional, and offered advice without trying to upsell us. Brandon installed our new garage door this morning and it looks great!
Yewande Marshall
14:48 20 Nov 19
Brandon installed a new garage door assembly in a less than perfect new construction home yesterday and did an outstanding job. I appreciate his patience and diligence with the process, including the many field adjustments needed to make everything work. Garage looks and works great! Thank you Metro garage doors, insulation and fireplaces for a job well done.
Darlene Phillips
14:22 20 Nov 19
Jeremy was at my house last night until 7:45pm and was able to repair a broken spring on the garage door. He is such a pleasure to have working on our doors and did a great job. Very friendly and personable. Thank you Jeremy!
SUE STANLEY
18:04 11 Nov 19
Have been using Metro for over 3 years Jody was just out for the service on my fireplace. Can't say enough great things about Jody and Metro!
Arlyn Doherty
01:47 09 Nov 19
We requested service for our gas fireplace which was not functioning properly. Jody meticulously cleaned all of the lava rock, and the entire interior. He took the time to find where the problem was until he found the issue was at the entry point of the gas line which was clogged. After cleaning the line he left us with a wonderful and useable fireplace. I would definitely recommend him for any fireplace services needed. We will be sure to contact for regular service needs in the future. Jody was extremely professional, personable and knowledgeable!
Brett McLaughlin
16:53 08 Nov 19
Jody is the most professional tech., spends the proper time to define and fix issues with honesty and the ability to explain to the novice. He keeps me happy.
Rehet Christensen
00:15 08 Nov 19
I had Aaron and Eli coming out to fix our gas fire place. They were very friendly and went the extra mile to fix a problem with the pilot!! They did a very good job on cleaning the fire place and also the area they worked at afterwards. Thank you for you great 5 star service!!
Alice D
17:08 30 Oct 19
On October 10, 2019, Jody Dusenbury arrived at our new home to help us set up and explain the workings/procedures for our gas fireplace. We were impressed with how knowledgeable and polite Jody was and also the fact that he could explain everything thing to us in "layman's" terms! Please, let your owner know what a fine employee he/she has in Jody.
Tammy Messer
19:57 29 Oct 19
Camdur Building Group, Inc. has worked with Metro Garage Door and L&W Fireplace & Insulation for years. They are very knowledgeable and helpful regardless of which service we are scheduling. Out sales representative, Gary Kinna, is very responsive and thorough. Shea Sellers, our inside contact, is the best. She goes above and beyond to try to accommodate whatever crazy situation we manage to get ourselves into. Both of these people are a pleasure to work with.
Jennifer Grimes
12:28 24 Oct 19
Everyone here is so friendly & helpful! They got us in right away & were so proficient with our inspection & repairs. We will absolutely be using them in the future.
G W
16:03 19 Oct 19
Had a great experience with Brandon. My garage door was installed by one of the technicians a week ago, unfortunately our garage door remotes were not connecting. When I phoned the office Ms.Debbie happily answered my concerns and quickly put me in touch with Brandon. Brandon came over and had the magical touch to complete our garage door with automatic operation to our remotes for the car and house. Now if I can just find a Brandon to fix the rest of our home ☺️ Thank you Metro Garage for making one less thing difficult in life💟
mark
19:11 14 Oct 19
I purchased a garage door from Metro Garage Doors in sept. 2019 the door was special ordered for me & then they installed it. The installers name was Brandon Collins who done the most professional install that could have ever been expected. Brandon was polite & knew exactly what he was doing , called before he came to give me a arrival time & a estimated amount of time to complete the install of my garage door.I would highly recommend Metro garage doors & there employees to anyone in need of Garage Door, Fireplaces or Insulation services .
bigjimmy429
20:35 04 Sep 19
We first used Metro in 2005 and have been totally pleased since then! Yesterday’s experience was GREAT! Jake was right on time and was so pleasant and efficient! He quickly diagnosed the problem with the opener and fixed it!! THANK YOU Jake and Metro Garage Door! Also want to say that pricing was very reasonable!
Empty Dragon
19:05 04 Sep 19
Office staff has excellent customer service and communication. The same can be said of their on-site installers. Friendly, helpful, professional.
Telecia Stanton
12:52 08 Aug 19
My garage door stop working and I called them out. Mr. Mark, I believe was his name very professional and knowledgeable. I ordered the garage door, it came in as weeks later as they promised. Installation was fast and professional and they were very friendly. Yes, I recommend them.
David Beery
11:16 07 Aug 19
First class experience, motor installed on new house. Technician was on time, friendly, and quick. Would highly recommend
Charles Wilson
16:57 01 Aug 19
I had Metro Garage Door install a unit in my home, and that was about 12 or so years ago, NOW.. still, the door and the mechanics that were installed are absolutely as good as new! Their expertise is just beyond words and I strongly recommend to everyone Metro Garage Door, Inc. !!!
C W
14:51 30 Jul 19
John has completely stopped taking our calls, text messages, emails regarding our shipment. It's been 3 weeks and still no product!
Anna Jones
15:31 14 Jul 19
Great work! Thanks!
Jim Dobos
20:20 21 Jun 19
Brandon installed a new 16’ Double Garage Door and a new Genie Opener for me today.He was Very Meticulous and did a Great Job !Metro Door was recommended to me and did not disappoint in either pricing, quality of installation, or product quality. Would definitely use them again !
south paulding highschool fights
10:53 03 Jun 19
Craig Calhoun
13:33 28 May 19
Yesterday (which happened to be Memorial Day), I came back home from vacation to find my garage door in a twisted mess! One of the torsion springs had broken, my daughter didn’t notice it, and kept pushing the button in her car.After getting the door back on its track, I called and left a voicemail message for Shawn, since Metro was closed for the holiday.Shawn and I spoke first thing this morning and she (miraculously) was able to squeeze us in with Jeremy and quoted me the price to replace both springs.Jeremy arrived on-time, was extremely personable and professional, straightened out and unwound my mess, replaced the springs, and had me back up and running (without damaging my cars) in record time. The actual charge matched Shawn’s quote, plus a minimal charge to replace a couple of the bent support brackets.I was so impressed with their timely, quality and affordable service that I told Jeremy about my sister (who needs a double bay installation) and gave her Metro’s contact information and link to their website!Thanks for everything!
Harry Palmer
09:27 20 May 19
From the showroom visit, the sales call, the installation and the warranty work this company was A++++++. The garage doors and new openers are awesome! Thank you!
Douglasville Ace Hardware
21:55 14 May 19
Derrick and his crew at Metro Garage Door have done an amazing job. I have contracted them for several installations and repair services both commercially at Douglasville Ace Hardware and personally at my residence. His team is professional, efficient and perform quality work. All completed work has been to my satisfaction and done in a timely manor. I would highly recommend Metro for your next installation or repair service.Barry DukeDouglasville Ace Hardware
Ken Bernard
02:48 09 May 19
Metro Garage is a first class operation, run by people of character. My family has used them for fireplaces, insulation, and garage doors. Always responsive, quality work, fair price. The company supports the community and especially veterans. Highly recommend.
Michael Stevens
02:15 23 Apr 19
I purchased 4 garage doors, insulation, and 2 fireplaces. My advice concerning fireplaces is to be sure they install products that you purchased and keep all documentation - invoices and price quotations. They switched products (fireplace) - they substituted an inferior product and after a year of negotiation, claimed the purchased fireplace is not available. Finally, they agreed to sell a better fireplace - like the one originally bought. They removed incorrect fireplace and installed new one. They reduced price of new one by crediting me for price of old one. However, a year later they undoubtably lost their records and claim I still owe money. Fortunately, I kept all my records and now I am struggling with them over finances. In short, Metro Garage and Fireplaces is very disorganized and obviously do not communicate internally. What a headache this has been and I want to share and warn others to be careful.
Rob Reader
22:34 05 Apr 19
Called with an urgent issue. They squeezed us in after hours and the guy who did the work was absolutely fantastic! Great company.
Vincent Mackey
12:55 04 Apr 19
Where is my door?
Billie McDowell
20:55 03 Apr 19
My technician was timely, personal, professional, pin pointed and fixed the problem with my garage door quickly and for a reasonable price. Metro garage door was recommended to me and I will recommend them to others.
Emily W
18:11 03 Apr 19
I’m so happy I chose Metro! After getting a few calls from other places, this company seemed like the way to go. My service tech/installer was amazing! We thought there would be an issue installing because my garage is unfinished and the ceiling was rather low/easy access blocked by pipes, etc. But he managed to install due to the odd design of my place. The best part was that he even helped with my fear of spiders, but being moral support as I knocked down a few webs 😂. Even ended up having a plumbing leak that occurred while he was there and he gave a hand with it as well! I’d use them again if my other garage door was functional enough to install an opener. Thanks so much y’all!
Elise Kurian
14:13 27 Mar 19
Timothy Hall
10:39 19 Mar 19
Our garage door technician was very helpful and professional. He took extra time and effort to ensure the garage doors made little to no noise with the installation of the new motors. Any older issues (missing pieces, misalignment, or other operational issues) were corrected before installing the motor. He was thorough in cleaning up and instructing us on the various features of our new motor, remotes, and app. A great experience and some of the best money we have ever spent.
Erika Lee
20:50 21 Feb 19
Jeremy Stephens had excellent customer service when calling and arriving to my home. He fixed my garage problem and even took time to explain to me the discrepancy. He went the extra mile to ensure I was able to setup my key code. He was excellent not only because he fixed the problem, but his overall knowledge and interpersonal skills were unmatched compared to others.
Enuf Ced
16:58 13 Feb 19
Very happy from the quote to the installation of giving me what I wanted and needed and the best price in town. (Full high lift garage, new door, jack shaft garage door opener and friendly service with a smile). They have my future business for all other garage needs. Cedric
Kim Daniell
15:46 13 Feb 19
We love Metro Garage Door. We have used them for 17 years. Any time we have an issue, they are quick to respond. They always seem more concerned with our satisfaction and making things work than with trying to sell us something new. They installed our original door and opener. Over the years they have replaced the opener, replaced the spring a couple of times, adjusted the spring, serviced the door, adjusted the sensors, and replaced the bottom seal. Thanks for your great customer service!
Christopher Harper
14:20 13 Feb 19
Professional, and courteous.
Mandi Hilton
16:43 12 Feb 19
Krissy is always a pleasure to work with & gets someone out to fix our problems quickly.
smia21
16:24 12 Feb 19
The technicians were very helpful and knowledgeable. Great customer service!
Mrs Swift
16:01 12 Feb 19
I received excellent service. The staff worked diligently to get me the appointment time I requested. I truly appreciated not having to take off from work. The doors look great. The technician did a wonderful job with the installation. I highly recommend this company for garage door repair. I wanted to give a shout out to the service repair rep that recommended a new door verses the simple repair I had in mind... I would save money in the long run... I love my doors... thanks again
Debra Bertine
14:06 12 Feb 19
Great sevice !! Told me my problem...fixed it on the spot.
Mark Tishler
15:39 24 Jan 19
I have been a customer of MGD for over 14 years. Impeccable service each visit. I have called Kelly for service appointment at 2:30 and next morning at 9 am Jeremy Stephens arrived, less than 24 hours, fantastic timing!!! Jeremy was not only very professional and knowledgeable individual, he also holds great people skills and damm good selling abilities:)) Looks like simple maintenance and repair appointment will turn around to motor upgrade and maybe even door replacement near future:)Thank you again Jeremy and Kelly!!!Awesome Team!!! Strongly suggest Metro Garage Doors for all of your garage needs!!!Mark
Phillip Shelton
23:52 17 Jan 19
Jeremy did an excellent job on repairing the springs on my double door. He was very prompt and the price was very reasonable.I would recommend Metro highly!
Billy Adair
23:19 01 Jan 19
Charlotte Keller
17:17 31 Dec 18
Very punctual, knowledgeable and very pleasant.
Bill Lindsay
12:51 29 Dec 18
Great locally owned company. Sales person was very knowledgeable and prompt with estimate. Installers were professional and on time.
John Shrewsbury
04:24 29 Dec 18
Rebecca Smith
15:48 28 Dec 18
Overall, the experience was good. Pricing was lower than most, had a bit of a hang up when the person who quoted the job provided an install date but when I called to confirm, I was told a different date 8 days out from the original. After I got a bit stern, they sent someone out on the original agreed upon date. He was great, worked quickly and was very knowledgeable. I’m pleased with pricing & quality but definitely feel like communication could be improved on.
Reel Country
15:28 28 Dec 18
Great experience with MGD,Inc... my garage door tech was professional and thorough when installing my new garage door opener. My only gripe would be with the installation division of Metro Garage Door. I was looking to put a cigar room & wine cellar in my basement and needed it spray foam, but the installation tech/rep that come out to give a quote for the spray foam never call back with a quote or follow up. I guess they don't want to do small jobs.
hazel pinckney
15:23 28 Dec 18
Cliff Cantrell
14:56 28 Dec 18
Technician was on time and had the tools to service my gas log fireplace. He talked about possible upgrades but did not push. He set right to work, explained everything he was doing, was very careful not to make a mess and cleaned up the random pieces of soot that tried to escape. Price was very reasonable. This is a great company, they installed 2 garage doors for me a few years back, came and blew in insulation in the attic of my new house last year and are my "go to" people for any future jobs I have.Highly professional, extremely reasonable with their rates and very friendly. They will not do you wrong.
Luther Ragsdale
14:31 28 Dec 18
Good company. Always willing to go the extra mile.
p skin
14:27 28 Dec 18
I reached out to Metro to assist in several jobs needed at both my outbuilding and my son's garage. The service and installs were handled in a timely manner and both installers were both knowledgeable and professional.
Troy Taylor
14:09 28 Dec 18
jessie robinson
14:08 28 Dec 18
Metro Garage Doors provided excellent service at a reasonable price. I was very impressed with the quality of services rendered. I thought I would have to purchase a new door but the technician was able to repair the existing door as if it was a brand new door thus saving me a lot of money. I highly recommend Metro Garage Doors for your garage repair needs✅
Connie Chatham
02:15 16 Dec 18
Worst company ever!!! AVOID AT ALL COSTS. Unethical, lying crooks
Jeanette Dutcher
21:44 29 Nov 18
Friendly staff. Makes you feel welcome and part of the family. Great prices and very helpful.
ryan adams
20:49 21 Nov 18
Was a horrible experience.. Wouldnt recommend
Candy Spanka
01:09 10 Sep 18
Great service!!! Had a chimney cap made and now having them do my fireplace.
Linda Brown
20:21 05 Sep 18
John Taylor
01:15 30 Jul 18
Great service and fast reliable response to my needs.
Frankie Lord
10:46 25 Jul 18
Best service EVER. The technician was professional and knowledgeable. My door had been bumped by the paper carrier leaving one square off kilter. That got fixed and he did a complete tune up also. I had been told by a Sears tech that I could not get another garage door opener as it could not be coded into my system. That I would need an expensive upgrade. The Metro Garage Door tech had no problem providing us an additional opener for our family member. THANKS FOR THE GREAT SERVICE.
Kelly Blair
10:32 25 Jul 18
They were prompt, knowledgeable and friendly at our first appointment but we had to have a part ordered and 2 full weeks later I have yet to hear from them at all. I paid a deposit for the part ordered and was told they would be back to install in 4-5 days. Now 2 weeks later I receive email requesting a review as if my service call is complete, not happy!
steven Anderson
22:51 24 Jul 18
Extremely professional “A” class on my garage doors ...
Pamella McCall
03:53 13 Jul 18
I was very pleased with the service. The technician was very pleasant and knowledgeable. Great company!
Jose Soto
01:31 10 Jul 18
Clay Benoit
14:34 09 Jul 18
Fast, excellent service by Brandon after our spring broke in the door. Reasonable pricing. Highly recommend.
Daryl
21:27 26 May 18
Always have what you need as far as garage doors, always helpful as well
Tina Johnson
00:17 18 May 18
they are the best and I wouldn't change companies. The guys are always real helpful when they show up
tom nichols
00:02 18 May 18
Tamara Watts
17:08 02 May 18
Jim McGinnis
12:56 02 May 18
Trevor Trev
23:39 01 May 18
Amazing service!took the time out to show and explain differences between doors and thoroughly went over all details. Treated us like family and even my 2yr old had fun and interacted with the lady at the desk thank you for this experience and definitely would recommend and be back for future project's!!!
Cathy Graybeal
02:34 25 Apr 18
Jeremy Reynolds
15:16 23 Apr 18
Friendly and professional. Job well done
Harry Seals
20:04 22 Apr 18
Service was excellent!
Tom Butler
18:34 19 Apr 18
Sidney Thompson
13:14 19 Apr 18
Nichole Williams
12:51 19 Apr 18
Great company. Fast response time and reasonable prices. Would definitely do business with again.
windell driskell
21:40 07 Mar 18
A young fellow named Jake called and ask if he could be at our home about 30 minutes early, which was perfect. He was a pleasure to deal with, and had replaced our garage door motor, rails and sensor, and tuned up our other door, all in less than two hours. The doors are so quiet now. Excellent job. Thanks for sending Jake.
Kimberly Evans
04:12 07 Mar 18
Mike Bean
03:13 06 Mar 18
Nancy P Smith
23:33 05 Mar 18
Mark Carter
19:02 05 Mar 18
Friendly Office Staff, Professional and knowledgeable Techs Prompt Service.
Shirley Jenkins
17:11 05 Mar 18
Marjorie Canty
16:35 05 Mar 18
rick sewell
15:37 05 Mar 18
Joseph Cange
14:49 05 Mar 18
Brian Dallman
14:15 05 Mar 18
Susan McGallagher
13:38 05 Mar 18
Michael
16:23 17 Feb 18
We had a garage door opener installed through Metro. Their prices were very competitive and the quality of the opener and the installation was great. Scheduled the installation at my convenience and the young man who did the work was professional and friendly. Couldn't ask for better experience. We will use them again for future needs.
Wesley Murphy
16:31 26 Jan 18
I reached out to this company on Saturday January 13, 2018 and left a voicemail to be contacted for a new garage door or a repair. They had installed original garage door on this home and it needed replacing. I never received a return call. No huge deal at this point. I guess it happens. I reach out again on Thursday January 18, 2018 and get scheduled for a service call that costs $75.25 on Monday January 22, 2018. I agree to pay service call as I basically said to myself I don't have the time or energy to shop around. I also told the tech that. Nice tech came out named Jake Wilson. I told him I had to travel for work and wanted to just get the job completed asap during that week so when back home it would be done. He indicated that would be no problem and a scheduler would contact me later that day. It is Friday and a scheduler finally contacted me yesterday (Thursday and 3 days later). I called this AM not knowing they had even called as they indicated my mailbox is full. Probably is. I feel for the inconvenience they caused and not doing what they said they would do I wanted my $75.25 back. As a consumer we put weight in the words of professionals. Do what you say you will and when you don't know you will be held accountable. I was rudely and with a condescending laugh told by a company rep that I would not be getting my $75.25 back earlier today. Bottom line when you don't do what you say there are consequences and this negative review is one that hopefully teaches the reps at this company and their leadership to not over-promise and over-deliver. I also still want my $75.25 back.
Regina Hofele
22:26 24 Jan 18
We needed doors that were a special size and style to match the main house and Metro did a fantastic job. They were on time and look great.
Latoya Lester
20:10 24 Jan 18
Great company & great staff
Steven Dobbs
20:27 18 Jan 18
Was recommended by Chamberlain company themselves. If you need your garage shorten on a tube rail it can be done. A ton of companies will say that it can't be done but this company still came out and didn't sale me any thing extra. Did what I asked for and accomplished the job
Opal Taylor
19:21 17 Jan 18
Willie Mae McLeod
14:32 16 Jan 18
Deborah Landry
00:02 16 Jan 18
Pleasant to work with. Signed up for the year check ups.
Gloria Cox
22:05 15 Jan 18
Bro Bob
21:24 15 Jan 18
I have done business with Metro Garage Door for many years and have no complaints. Nice, friendly and easy to work with people!
william kidd
21:01 15 Jan 18
MY LEAD TECHNICIAN WAS JODY DUSENBURGY, HES NOT A 5, HES A10. JODY FIRST OFF WAS ON TIME, CAME IN WAS VERY POLITE TO ME AND MY WIFE, PLUSE HE EVEN TOOK TIME TO BE WITH STORMY - OUR DOG. JODY WENT TO WORK ON OUR FIREPLACE TO GIVE A COMPLETE CLEANING AND RESTART. WE ASKED MANY QUESTIONS AND HE ANSWERED ALL OF THEM VERY PROFESSIONALY. HE WAS FAST AND THE FIREPLACE HAS NEVER WORKED THIS GOOD EVER. I TALKED TO SEVERAL FIREPLACE AND GARAGE DOOR COMPANIES, BUT METRO DOOR SYSTEMS IS THE BEST . IF YOU WANT YOUR JOB DONE RIGHT AND REASONABLE THEN THESE ARE THE PEOPLE YOU SHOULD CALL. I KNOW I WILL EACH AND EVERY TIME. I RECOMMEND METRO.
L T
20:20 15 Jan 18
Very professional and knowledgeable about the problem I was having with my garage door. I will definitely call them again for future repairs and maintenance.
Bobby Hilliard
20:02 15 Jan 18
terry dale
19:13 15 Jan 18
Alston Blenman - HiramRoofing
19:11 15 Jan 18
They installed my garage door opener efficiently and I have not had any problems with it. It runs quiet and smooth.
Margaret & Dick M
19:03 15 Jan 18
Louis Armor
19:03 15 Jan 18
Courteous and responsive..
Joan Castaneda
17:07 10 Nov 17
We had Mark come out for a free quote for our garage insulation install as well as our attic, they are courteous,professional and the pricing was awesome compared to other quotes. We appreciated how fast they were able to make the appointment and send out their crew who was also very professional. We recommend this company! Very awesome folks at Metro!!!! Thankyou!
Lawrence Ringer
05:18 27 Oct 17
Bob Smith
23:30 19 Oct 17
One (1) Metro installer showed up at my house. It is absolutely amazing what a stellar job he performed in such a short amount of time, removing and replacing two 9x7 garage doors. I am extremely pleased with the new doors - the quality of service rates a high as you can expect. Thank you so much for renewing my home.
dctens
16:17 18 Oct 17
LaQuesha Mungin
02:13 18 Oct 17
Fast and courteous service
Larry Roebuck
02:08 18 Oct 17
Excellent repair job of broken garage door spring. Courteous and very knowledgeable technician. Only problem for me was that it took them over a week to schedule me because of their volume of work. I guess that also says a lot about the demand for their excellent work.
Eva Lewis
18:21 17 Oct 17
Harry Gordon
17:13 17 Oct 17
Tech arrive right on time. Did inspection of overhead doors. Did routine maintenance and provided tips on maintaining our doors to assure a long and trouble free life. Valuable service, very fair price
Kain Kibodeax
22:19 21 Sep 17
Arnaud Michel
20:20 21 Sep 17
Chad Mongelli
19:54 21 Sep 17
I had Metro Garage Doors replace both my doors, track and 1 closer. Not only were they priced better than the other quotes I received they were fast, friendly & on time. I definitely recommend them.
Bob P
19:43 21 Sep 17
I have used Metro Garage Door many times. For both repairs and a replacement. Highly recommend.
Anthony Sexton
12:43 05 Sep 17
Great buying experience from the the first call, to product comparisons down to making a great choice.i would highly recommend this company!
HM Sowell
01:06 29 Jul 17
Young man that did work was very nice and very informative. Office staff leaves a lot to be desired. I thought I was getting warranty work on a broken door. M***** on office staff scheduled my appointment and never mentioned there would be a service charge just for them coming out and although the door had a 20 year warranty, unless I could prove it was serviced every year, it would not be covered. I did hire the young man to repair the broken door. M***** calls back a couple days later to see how it went. I notified here that I noticed a bolt that was sticking out and not tight. She promised to check with installer and call me back before the end of the day. I never heard from her again and don't know if the bolt was left that way on purpose or is it about to fall apart. Office needs training or replaced. I would have given a much better review had it not been for her.
Lindy Lukert
02:03 28 Jul 17
Mark Henderson
20:12 27 Jul 17
Melody Fleetwood
18:05 27 Jul 17
The service I was given was excellent. The Garage consultant was professional and personal. The pricing for repair was reasonable and the service was fast and my equipment worked like new! The payment process and follow-up was great as well. Yes, I highly recommend Metro Garage Door !
Tammie Cainion
17:48 27 Jul 17
Terry Williams
17:37 27 Jul 17
Very Prompt and Professional -- High Quality Work -- Thanks!
ALIZIA STARGELL
01:35 08 Jul 17
Jake was respectful and professional.The Best customer service I have had in years from a service call. He explained everything to me and my husband over the phone concerning the repair of our garage doors.His parents did an Awesome job raising him .He is Truly and asset to the company .Great leadership keep up the excellent work .God Bless you all and your business and families a hundred folds for the goodness shown today !
Kevin Daniell
15:02 30 Jun 17
Katherine Godfrey
14:50 30 Jun 17
Clint Brannon
14:37 30 Jun 17
Rhonda Brown
14:24 30 Jun 17
Very professional
Blanche Barnett
13:33 30 Jun 17
I received recommendation from a neighbor and very thankful I chose Metro Garage Door. The service and installation was excellent. Technician arrived on time and installed a low headroom track in my garage door. Excellent customer service!
Jacob Wallace
12:14 30 Jun 17
Great response time, fantastic product, amazing service. I was greatly impressed by this company. 10/10 would use again
David McConnell
10:16 30 Jun 17
Both garage door tech were both helpful and knowledgeable ( Jake and Branden) I felt I got a good deal and was very happy with the experienceThank you Metro
Judy Glover
13:30 25 Jun 17
Falita Boykin
11:49 22 Jun 17
Always a pleasant experience. I would highly recommend them for all of your garage door needs!
Craig Foster
16:13 20 Jun 17
Showed up on time, did a great job. If you have ever tried to install an opener...It' worth every penny to have a pro do it for you!
Matthew Astin
19:21 08 Jun 17
The service technician was very knowledgeable of the equipment and did not pressure me on how to resolve the issue. He gave me my options and allowed me to make the final decision. No pressure!!
Yolanda Reese
12:46 08 Jun 17
George Harper
11:10 08 Jun 17
Very professional. Great company.
Richard Fleeharty
16:56 07 Jun 17
Very quick efficient service. Reasonable pricing and a great technician. GREAT JOB!!!!
Scott Atkins
15:14 07 Jun 17
Installer was very professional and knowledgeable. Knew exactly how to fix the problem after another garage door company said it couldn't be done without replacing everything.
James and Nicole Jones
03:31 30 May 17
Great expectant follow up
Betsy Snow
12:31 24 May 17
Professional, responsive, & doors work perfectly & look great.
Dorothy Cummins
01:14 24 May 17
Prompt, polite service.
Travis Moore
21:42 23 May 17
Great service. On time and Brandon did quality work..
Barbara Sheppard
21:27 23 May 17
I am very pleased with the service I received from Metro Garage Door. My appointment was scheduled promptly and the technician called to let me know when he would arrive. He explained what needed to be done and the cost. He was finished in a very short time and again explained what he had done and the warranty on the replacement parts. Your company was highly recommended by a number of my friends and I would happily recommend you to anyone who who needs garage work done.
wavly carrier
21:17 23 May 17
Great service from professional and courteous people at a very reasonable price. I definitely will call upon again.
Dionte Westbrook
20:48 23 May 17
David Sims
01:29 14 May 17
This company never came back to me with an estimate. I even stopped by the location to give them a second chance and no response whatsoever. This was very disappointing because I heard good things about them. To be honest I'm not sure the person who came to the house on the first try knew what she was doing.
Katrina Ensor
18:33 12 May 17
The repairman was knowledgeable, curtious, and very helpful. We also sent him to our neighbors home who needed garage door repairs and Mr. Harold Bishop was very pleased too.
barbara gray
10:15 12 May 17
tech showed up on time, fixed the problem quickly and was on his way.
pussnscoots
00:08 12 May 17
On time, great work by the tech.
Connie Trea
22:45 11 May 17
Natasha Scales
21:03 11 May 17
Clinton Sanchez
03:44 06 May 17
Owen Harmon
04:32 20 Apr 17
I've used Metro for the few garage door servicing and they are always on time and the techs are always professional and friendly.
Joey Woodruff
17:56 29 Mar 17
I have used this company multiple times with different houses, and I would highly recommend them to anyone! Very professional and highly knowledgeable!
Scott Jackson
14:39 06 Aug 16
Jane Smith
22:01 18 Feb 16
We've had a great experience. We just had new garage doors put on our house and everyone there was very nice and personable. The guys that came out to install the doors were very professional and courteous and did a great job too. We will have them back to install gas logs soon and have referred them to others.
Evan Butterworth
22:30 15 Dec 15
This is long but worth the read. Service by the technician was great but the overall experience was awful. Never have I written or complained about a company, but I felt that I needed to share my experience. I called West Georgia Gate and Door and also Metro to get quotes to replace the spring on my garage door. Long story short, Metro said they could replace it for $250 and West Georgia door said $325. West Georgia could perform the task at 9am and Metro at 4pm. Easy decision right? Just hold off till the afternoon and let Metro complete the task as it would save me $75 dollars and it is a larger company so I figured I was good. The $250 quote Metro gave me actually turned out to be $318. After talking with multiple employees and finally the owner, Derek (who hopefully doesn't have much customer contact if they want to keep good customer service), they still would not hold up to their end and take ownership of the quote they gave me saying, "it was just a quote and we can't get exactly correct." Well, West Georgia did and I’m sure they have enough integrity to stand behind their word. If Metro would have asked all the proper questions as West Georgia Gate and Door did, their quote would have been correct. I understand that sometimes when they get to the site, there will be other items that need to be addressed that they didn’t account for on the original quote. This wasn’t the case, all I needed was a new spring. One last item on this rant that bothers me the most. When the technician called to see about the price with original lady who had given the quote, she got on the phone and proceeded to tell me, that I told her, that I had a “TORSION” spring. How could I possible tell her that I had a torsion spring, when I don’t even know anything about garage doors except for the fact , that they do actually have a spring? She missed quoted by assuming and now she is trying to CYA by telling her boss that I said I had that spring. Bottom line, they should stand behind their word, do some proper training for their call center, and have a morals talk with the customer care representative who tried to take the blame off her back (for her mistake) and place it on me. I even asked if they recorded my call, and of course the line I called in on was not one of their recorded lines.
Michael Bonds
20:25 10 Sep 15
Horrible customer service. They care more about the bottom line than helping the customer!
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Contact Metro
- Phone770-281-4480
- Address12871 Veterans Memorial Highway
Douglasville, GA 30134