Metro Garage Door, Inc. is a family owned and operated company. We’ve been serving the metro Atlanta area since 1992 in the garage door industry. In May 2012, Metro Garage Doors, Inc. and L&W Insulation and Fireplaces, Inc. (since 1979) joined together to add fireplace and insulation services to the company’s garage door business. Our business consists of three main areas: garage doors, fireplaces, and insulation. We offer services, repairs, replacements and installations for residential and commercial customers.
The tech did a great job. He was able to troubleshoot the problem in a short amount of time. He was even able to get the opener to work with the visor button in my car. He was friendly and on time and less $$ than I thought. Highly recommended.
I usually have the need of Metro's services on our construction jobs. we had a need at home and they were right on it. Had me back up same day. Great service and Jeremy was fantastic. Highly recommend them for your needs.
They gave me a fair price on the phone and were easy to schedule a time. The repairman, Jeremy, arrived well within the 3 hour window given and was finished in no time. He explained the new door and and the warranty and made sure I was satisfied before he left. 👍🏻👍🏻👍🏻👍🏻👍🏻
The people at Metro go above and beyond, everyone that passed me asked if I had been helped Kelly is a wonderful upfront person but Jermey is my Angel on one of my worst days he showed up and out on my behalf. I am unemployed after 22yrs my plant moved to Alabama amy my husband was diagnosed with MCI early onset Dementia in June. When I say God put Angel's in our lives all I can say is Hallelujah. Thank you so much for listening and sending someone out to take care of us on top of giving me the part's we needed to fix our garage door. I will be praying for you as you pray for me. Thank you again my Angel Jermey. Love Precious and Cleo Hunter.
We have done business with Metro Garage Door for many years. They never disappoint. Easy to work with. They get things done, and do it right the first time. We just purchased 3 garage doors to be installed Very happy.
We just purchased garage door openers and gas logs for our fireplace from Metro. We appreciate the time that was spent to make sure our selections were exactly what we needed and preferred. Never felt rushed or pressured. Staff was very professional and friendly. Would definitely recommend Metro Garage Door! Sales and Service top notch!
Thank you for your help with our garage door. I love it!!! I would never have picked what we did without your wonderful staff. I didn’t think I wanted windows but oh my I love them so much! Thanks for being so awesome!!
I scheduled a spring repair for my garage door and they stiffed the repair date. When I called them back, they said I was wrong on the scheduling. They then scheduled another date the following day and they never showed up. Their receptionist accused me of lying about the scheduled dates. Very disreputable business. I scheduled my repair with Nabors Garage Door Service.
My experience with Metro was exceptional. So friendly and professional. The office staff were responsive to my questions and a joy to talk to. The technician (Brandon) went above and beyond to show me all the features, programmed my car to work with the door, and even provided me of the do’ and dont’s. Top Notch! Wish every company was run like this!
Highly recommend this company!! Brandon was on time both times he came out to service each door. From the time I set up my appointment to the install. No complaints!!! Will def use again if we have any garage door issues
Off to a terrible start! Ordered a quote, paid in full within 30 minutes of Mark writing the quote. He advised that the install would be Friday of that week. Said I’d receive a call to schedule time and perhaps move it up since it was a “local” job and simple install. Today is Wednesday (job was ordered and paid Monday), never received a call to schedule the job so I called. Transferred twice only to hear that no one recalls the Friday promise desire it being said in front of me and my contractors. Now the install is pushed out! Nice of metro to halt work on my job site simply because they shuffle paperwork around for 72 hours and didn’t get it scheduled when it was ordered. I’ll pay more for better service elsewhere! Very disappointed! Terrible communication.
I am one of those people that very rarely write reviews but I do read them to help me purchase things. I felt compel to write about this company. I have seem the company trucks in the Douglasville area and I gotten to the point where I needed new garage door. I gave them a call and made an appointment, I was impressed from the very beginning with the sale lady being on time and being very professional. As the order process started, I met two of the women in the office (Shea & Shun) and I was highly impressed with them as well on how they took care of my order and making sure to take care of me being a customer. Then the final nail came on the day of installation. This guy name(Tom) came to my house bright and early and completely blew me away. He was very efficient and knew his business. I am 100% satisfied and would highly recommend Metro Garage Doors to anyone who is in need of their services, Great job Metro and Mr. Tom.
Great help from the staff to assit in purchasing a set of torsion springs to replace one broken spring and the other aging one. Gavin gave me some great tips on technique for removal and replacement of the springs. They even let me borrow the torsion spring winding bar tools to do the job safely. it's good to be able to spend my money locally and get this kind of service when there is so much temptation to buy things online.
Krissy came and answered all of my questions about insulation and explained the entire process. The installer came when he said he would and completed the job in one day. Space was actually cleaner than before he started! He is the tall guy with the beard in the back row of their picture here on Facebook. Super friendly and very courteous. They also installed my garage doors a few years back but never consider them for insulation until a friend recommended them. I HIGHLY recommend them for your Garge door or insulation needs.Thanks Metro!Jeff Helms
Fantastic company and very professional! We needed some adjustments to our garage door that was actually installed by another company. They said they would be glad to do the adjustments, but explained that since the door was still under warranty by company X, a service call from them should be free. We decided to go with Metro instead. And we are glad we did! They explained everything including pricing over the phone. The service guy that came out (Brandon), called with updates through the day to let us know how many stops away he was and update his arrival time. This was great as it allowed us to run errands instead of just sitting at home waiting for the service guy to show up. Brandon quickly made the adjustments needed and explained everything he was doing. He also explained simple maintenance to keep the garage door in top shape. I strongly recommend Metro Garage Door!!!
20:51 23 Jul 20
It took a little bit of time for our door to come in after ordering it, but it was fine. The people here are awesome! Had a little incident where a pin popped out after installation, but they were right on to fix it, and while they were here, showed them a dent and they fixed it to were you can’t even tell it was there! Customer service is excellent. Will definitely recommend and use next time!
19:50 22 Jul 20
I couldn't be more pleased with this company. From my first phone with Kelly, who took the time to ask questions about my problem and basically diagnosed the issue within seconds. She quoted me a rate on the spot and even offered to send someone same day. I was very impressed with her professionalism. That very evening I received a phone call from the tech Brandon, who was kind enough to inform me which part of the day, I fell on his route. My original time slot was 1-4 but with Brandon being kind enough to call the day before and advise I would be the last stop, I knew to plan for late day arrival. He even gave his number and called when he was on the way. Upon arrival, he was very nice and professional. He had the repair done within 30 minutes and went above and beyond with his service. I will recommend this company to everyone!
21:12 20 Jul 20
We purchased two garage doors and two motors one side is just fine the other ain't fine. It squeeks like a bored pig. We took pics and measurements even oil it all up trouble shootin it. Present our issue we found the install was not correct from our findings even made the adjustments come to find out they still want to charge us to come out and fix it even when it's on them for a bad install. No warranty and years off misdirected track ruined my motor.
Joel Domineck, Jr
15:56 10 Jul 20
I called a couple of days prior to prior to showing up at their facility to see if they had a part in stock and they did. Unfortunately, when I got there they did not have it. It's likely they ran out of the part between the time I called and the time I arrived. However, the customer service I received made up for the inconvenience. Debbie that works the front counter was awesome! Whoever assigned her to work there made the best decision for Metro Garage Doors, Insulation and Fireplaces. It is not often you are greeted with such a friendly, authentic smile with a personality to match! She was extremely helpful! While waiting on the parts department to attempt to locate the part I needed, in addition to helping customers that called and working with her co-workers she still found time to communicate with me and make my experience there a very pleasant one. She even offered me some of your cherries! LOL!!! The parts department, tried to identify alternative parts for me to use and also provided a logical explanation for my difficulty in being able to find it. After not being able to provide the part, Debbie was very sincere with her apology in regards to them not having it.The other staff in the office were also very friendly and took the time to speak and ask how I was doing in the midst of the all the hustle and bustle. It was evident they were extremely busy. I definitely felt the "good ole southern hospitality" while there. Because of the customer service I received, I will definitely be sure to contact Metro Garage Doors, Insulation and Fireplaces when I need a service they provide! I noticed you all make a habit of replying to customer replies to Google reviews. Please do not allow me taking the time to write this review to be in vain. I ask that you forward this to the decision makers, bring it to your staff's attention and please, please, be sure to personally acknowledge Debbie for the awesome job that she is doing!
19:07 09 Jul 20
Thank you to Brandon Collins and METRO Doors . Brandon did an excellent job repairing our garage door. As always METRO came through again.
18:44 03 Jul 20
I called two days in advance to have an appointment set to have Metro Garage Door tech come out to fix the door. My appointment was between 4-7 pm. The tech did everything possible to not arrive at the appointment including texting me that he would be there for 4 pm. I was still out handling business for a relative that passed and text the tech I would be there between 4:15 and 4:30 pm. He stated that it did not work for him, and he had others to get to, but to reschedule, i asked if he could go do the others and make my house last, but he refused. Don't use this company horrid customer service.
12:46 01 Jul 20
18:30 11 Jun 20
Brandon was here on time, did a great job in a short time and my garage door is quieter than it has ever been. He was a very pleasant young man and I enjoyed our short visit. He was very professional and when I need my garage door serviced again, I will ask for him. Great job Brandon.
16:37 11 Jun 20
I called and they were available to come out the very next day! FAST! Brandon, the technical consultant, arrived earlier than expected and fixed the problem perfectly and in a timely manner and was very personable and professional! He's a great "face for the company"! As a real estate investor who flips houses, I'll be using them again and I highly recommend them! Ask for Brandon!
16:37 11 Jun 20
Metro just finished installing a new garage door opener for me. My Technician J. Sephens was very professional and kind He explained all opinions that were available to me with great knowledge. It was overall a great experience. Best customer service I've had in a very long time. Thanks
12:35 10 Jun 20
Metro is outstanding. Brandon was courteous, prompt and thorough! He called ahead to let me know @ what time he would arrive and then alerted me when he was 15 minutes out. I recommend Metro and Brandon over anyone!! Thank you for great service.
20:23 09 Jun 20
Metro is a great company to call on for any garage door services. Brandon was very friendly, professional, and explained everything in detail. He was able to tell me exactly what was the problem and get it fixed. I knew nothing about garage door openers before, but Brandon explained it all that I now understand how each part works together to operate the engine. The window of time scheduled for service was 12-4, so I didn’t have to take off from work for the whole day and he called before heading to my house. Highly recommend!
16:44 09 Jun 20
Metro done a great job. They sent brandon out he was very informative very knowledgeable of what he was doing. Didn't hesitate to answer any questions that I had. Overall a job well done thanks metro garage/brandon
19:32 08 Jun 20
I worked with Metro Garage Door after almost being swindled by another company in Douglasville (Intown Garage Door Repair). Kelly took the time to speak with me and explain what the problem was. After, I told her that I was told by someone else that I needed a brand new garage door opener kit she requested that I send pictures. Once the pictures were sent, I was advised that I only needed the trolley repaired which was only a $30.00 part. This was a far cry from the $499.00 the other company tried to charge me. Kelly provided an estimate of the cost for when the tech arrived. They sent Brandon out to my home to do the repair. Brandon was polite and very professional. He took time to explain to me what he was doing and made sure that all my questions were answered. I really appreciate the customer service, honesty and integrity provided by our company. Hats off to your TEAM!!!!
13:04 06 Jun 20
Brandon came out and installed a new garage door opener for us yesterday. He called us way ahead of the time window we were given, and said that he could come earlier if it fit our schedule. I told him that earlier was better. He arrived exactly when he said he would. He was practicing all Covid-19 procedures, diagnosed our problem and thoroughly explained what we needed. He said the entire process would be about an hour but he was done much quicker than that. The new opener works great and we are very happy with it, and most especially happy with the service we were provided by Brandon!
19:46 05 Jun 20
Good business with friendly, helpful people. I dealt with Tammy?, Chrissie and Chad and while they ended up not being able to help me, they certainly tried and were very knowledgeable, friendly and courteous. I have a 25+ year old garage door opener and they could not replace my wall console due to it being outdated. I recommend them.
16:34 01 Jun 20
Jeremy Stevens did a good job today at my new home. I was having intermittent operation issues with the Genie opener. Jeremy found that the original install had two instances of wires shorting out, one on the opener and another on the doorbell switch. He not only fixed those, but also adjusted the tension for quieter operation. Jeremy deserves a great review!
15:42 01 Jun 20
Thanks so much to Jeremy for figuring out my garage door's issue quickly, explaining it to me clearly, and fixing it efficiently! So glad I was referred to you by my great Tributary neighbors.
20:47 28 May 20
As expected I received and advanced call from Jeremy notifying me of his expected arrival time. He arrived on time, took the time to ensure he installed the correct spring's given the builder installed two different size spring's in the beginning. Jeremy was very much the professional & took care of need in a timely manor and at the price quoted.
16:35 22 May 20
This company has the best customer service and friendly staff. I called and spoke with Debbie, she was ready and willing to help me find what I needed. She told me come to the store and she had exactly what I needed ready to go. Couldn’t ask for a better experience.
18:38 04 May 20
Brandon installed a garage motor for my grandmother. He was very nice and professional and made the overall experience wonderful!
17:45 29 Apr 20
Brandon is so professional and just sooooo courteous that as soon as he left my 14 year old daughter who was just standing by listening to me communicating with him said, he is soooooo nice!!!!! He explained most of the important functions so clear and precise after he efficiently installed the garage door. I was amazed at how quickly he installed the garage door motor. It is evident that he is very experienced in this field. I rate him a 6 out of 5!!! smiling. Thanks again Mr. Brandon.
19:00 28 Apr 20
These guys are awesome. I literally drove 58 miles to do business with them. They provided quality parts for my old garage door at very reasonable prices. They even offered some added instruction to make the installation go smoothly. Metro is a quality company with great employees.
17:56 28 Apr 20
I tried to write a review earlier and am not sure it saved. The people I have communicated with were awesome and I wanted to be sure they received recognition. From Shea who scheduled the appointment to Jeremy Stephens who made my garage door behave again, I am very impressed. The prices were good, the service was great. These employees were not only professional, they were also kind and great to work with.
20:13 11 Apr 20
Metro encapsulated my crawl space. I can't say enough good about the two employees that did the work.Fast, efficient and knowledgeable. Excellent looking job.
02:00 08 Apr 20
Mark our salesman was very professional and listened to all our needs. Metro doors installed our doors exactly the way we wanted them. They are beautiful and so quiet. I would recommend them to everyone.
18:03 02 Apr 20
I called Metro this morning just before 10:00 requesting that someone come look at one of my garage doors which was malfunctioning. At 12:25 a tech was pulling into my driveway. To my surprise, it was my previous tech, Brandon! He remembered me and recalled coming out for my other garage door (August 2018). He is always so pleasant, friendly, and professional. He always knows how to diagnosis the problem quickly and get it fixed. He is great! Thanks for all you do, Brandon Collins!
03:41 26 Mar 20
Springs on my double garage door broke, I searched our community Facebook group for garage door repair service company and by far Metro Garage Door was referred to the most, with lots of good things said. I did my do diligence by calling other garage door companies to get a quotes, and by far Metro Garage Door quote was the most reasonable, and they didn't try to "fear" me in to unnecessary expenses, like one of the other well known companies did. Jerome, arrived ahead of schedule, was friendly and respectful, great conversation and completed the job quickly, very professional. Debbie and Kelly at the office was also nice to work with. I highly recommend Metro Garage Door for your garage door needs.
20:48 19 Mar 20
I have been a customer of Metro Garage Door since 2012 when I built my new home. All the work they have performed for me to date has been excellent. Recently, Brandon Collins came out to replace the rubber seal at the bottom of the garage doors. His professionalism and commitment to go above and beyond is outstanding. I am thoroughly satisfied with their quality of work and would recommend this company to anyone.
16:10 17 Mar 20
Brandon was very professional. He put in our garage door opener and made sure to explain everything to us. He was also patient while we asked questions.
23:12 16 Mar 20
I am so impressed with the customer service at Metro Garage Doors in Winston, GA. I worked with Chad and he went above and beyond to help me solve my problem and remained patient, professional and courteous the whole time! I highly recommend Metro Garage Doors. Ask for Chad!
21:40 16 Mar 20
As builder here in the West Georgia area I rely on Metro garage door for all my insulation and garage doors. The guys here always do amazing work and Brandon pays attention to detail and goes above and beyond to make sure the job is done right ! Highly recommended this company
17:45 12 Mar 20
Brandon Collins and his Assistant (in training) of Metro Garage, Insulation, & Fireplaces hands down were very Professional and did everything from start to finish perfectly. Great articulation of the product/services being delivered, expert installation, and cleaned up/left the brand new garage the way the found it!I will recommend Metro Garage Doors to the other neighbors as they build the development.- Nate Kern
15:58 10 Mar 20
Jeremy Stephens was my technician when I needed service on my garage door. He was very professional in fixing my problem and explaining everything to me. He made sure I was satisfied with the work before he left.
11:17 03 Mar 20
Great experience. Jeremy arrived to our house at the scheduled time and repaired our garage door in less than 30 minutes. I was referred to Metro Garage Doors, Inc. by a friend and will be recommending them to others. Thanks for the help!
16:43 25 Feb 20
I came home on Saturday night and was having problems with my garage. It was going half way up and staying there. So I couldn't get into the garage. I called Metro on Monday and told them my problem and could I get someone out ASAP. They sent Brandon Collins..Let me say from when Brandon called me the next morning saying he was headed to my house. He was very pleasant on the phone. When he got to my house, he was very friendly and had great customer service skills. Brandon looked at my garage and gave me the ups and downs with pricing information with it. He got started and let me tell you that this man worked until my Garage was like new. I was so impressed with his skills, customer service skills, how warm and friendly he was to me. We need more of this in the world we live in!Thank you Metro Garage and Thank you very much Brandon Collins. He's gonna be my new friend there. LolThanks
20:10 04 Feb 20
I had the pleasure of having Jeremy Stephens come at my house today to install a new garage door motor...He was Super nice and was very good looking guy..... oh and A Genius.....I almost forgot to mention that Chad is also a GENIUS... and has a great since of humor Thank You for being so kind and I got same day service.......
01:31 01 Feb 20
Delivered building materials
19:47 29 Jan 20
Kelly was so helpful when i called with serveral garage door issues this morning. Jeremy came out quickly and was nice and professional. Took care of all my garage issues and was gone in a short amount of time. Metro Garage doors believes in customer satisfaction and i will be returning with any garage needs in the future!!
19:14 29 Jan 20
Our tech Jeremy was great! Very personable, punctual and knowledgeable. They got my appointment in sooner than originally planned... Which was much appreciated since my car was trapped in the garage. He got the job quickly and it was affordable. I Highly recommend. Thank you!!
21:45 28 Jan 20
Jeremy was excellent. I would definitely call him again! He came right in and fixed the problem.
17:06 28 Jan 20
My technician was on time (Actually a little early). He was clean and polite. My garage door is now working great. I'm very pleased with the service and feel like I paid a fair price. I highly recommend this company.
19:03 24 Jan 20
Jeremy was on time, polite, knowledgeable, and quick to finish the job! Metro also happened to be the least expensive option in my shopping for a garage door repair service. Will definitely think of Metro Garage Door first for any future need I may have!
21:16 16 Jan 20
My garage door opener died after 14 years. Metro installed the original one when house was built. I have called them out to adjust it before and replace the springs, so I knew who to call. I was greeted professionally on the phone, I asked about different models, features, how quiet they were, all the usual boring questions. The representative patiently and thoroughly answered my questions. I got pricing, ended the call, called the wife to tell her whats going on. I called back and was able to be scheduled within a few days. Jake Wilson was the technician. He called about 1/2 hour ahead of time to let us know he was on the way. Arrived on time, was very courteous and professional to my wife. He quickly and efficiently removed and installed the new Belt driven garage door opener. He also programed a few extra remotes for us and when asked if he could program the cars homelink garage door remotes, he cheerfully said no problem. He did say they may not program due to them being a few years old, but was able to successfully program both. He then had my wife punch in a code for programming the keypad. He conducted himself with a high level of professionalism and was very knowledgeable. He is definitely an asset to your company.
19:21 10 Jan 20
Jake came to our rescue! Our garage door opener was smoking so we unplugged it and called Metro Garage Door. They had Jake at our door the next morning. I thought we were going to need a whole new system, but Jake assured us that he could have ours repaired and running well in quickly, for much less than I expected. Jake is friendly and honest. He worked quickly and met every need, answering every question. I will always call Metro Garage Door and ask for Jake for our Garage Door maintenance! Great Job!
20:07 09 Jan 20
I was already impressed with Metro garage because of their reasonable prices but they are also very professional. Jake did an awesome job installing new motors for my two old garage doors. He took his time to make sure those old doors opened like they were brand spanking new. I really appreciate that. Jake’s a cool guy who’s very professional.
23:32 06 Jan 20
Great, friendly and reliable service. Very professional and timely work provided by Jake. Will be definitely contacting him soon for another install.
16:32 06 Jan 20
Jake was very professional and wonderful to work with. Fixed my old garage door that wouldn't open properly and smoothed the second door so now they both open consistent and quiet. Thanks Metro!!!