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Google Rating

4.8

Based on 479 reviews

Metro Garage Door, Inc.

4.8

eugene coleman

14:55 21 Mar 23

I bought from them 20+ years ago so I rang them when I had and issue. They came right out. While here measuring, they took the time to educate me on my options which helped me get exactly what I wanted. They called a few weeks later to set up my install which only took a few hours. They have a good team there and I see why they have so many return customers.

Tim Underwood

00:56 07 Mar 23

To my fellow veterans, it BEHOOVES you NOT TO EVER CALL THIS COMPANY!!! THIS COMPANY WAYYYYY OVERCHARGES!!!!! Outrageously overcharge. They DO NOTTTT care bout veterans as they advertise. I've never had a company give quote like this. I advise everyone to listen, if not, then overpay at least 500 dollars more then even a fair price. At least get 3 more quotes, if you do call them. I'm warning everyone now!!! This company is robbing people. No wonder they don't have any workers!!!

wes carnes

22:58 01 Mar 23

The folks over at metro garage door are awesome to work with. Jake had me up and running in a few hours with 3 new openers. He was very knowledgeable and helpful with setting up my equipment and showing me how to operate it. Kelly, who helped me pick out the openers I wanted was very friendly and demonstrated great professionalism. Will most certainly do business in the future with metro. Thanks again!

Ronald Plunkett

21:47 09 Feb 23

Marvin Cox

15:07 09 Feb 23

Carl Peabody

22:28 20 Jan 23

Jake did a great job replacing the spring. He showed up on time, quickly fixed it, and showed us the best way to maintain the garage door. Thank you.

Necey Jackson

10:25 09 Jan 23

We had them out several times, finally called someone else.

Timothy McCauley

21:00 17 Oct 22

I called at noon and the technician came in about an hour. Joe was a terrific guy that replaced the door opening motor in 45 minutes. I am back in business in 2 hours from when I placed my request for service. Terrific response and great service.

Jayne Sjostrom

21:22 15 Sep 22

I was very pleased with the work of AJ at diagnosing and solving the problem with my garage door opener. He explained the problem and resolved the issue. He was fast and efficient.

Ashley Mooney

13:18 10 Sep 22

Had an emergency repair and they were highly recommended by my family. My requests went unanswered for a few days and when they finally got back to me we already had 2 other companies come and give us quotes for a garage door, motor, belt, etc replacement and repairs scheduled. They were also going to charge us over $150 to even come look at our issue, where the other 2 companies did not charge. Unfortunate because I heard good things about this company, but our experience was not a good one.

Cindy Pocali

03:51 03 Aug 22

Great customer service even years after your initial purchase!

Nash T

20:24 01 Aug 22

Review edit: As requested, I called last week and left a message with Lindsay to discuss my concerns. I never heard back.I scheduled an appointment to have my gate operator repaired. Unfortunately, the first attempt did not resolve the issue. I called to schedule another appointment. I was given a date and Metro Garage never showed up, nor did they call. I called again and was told they would come out another day, which they did not, nor did they contact me. When I called the third time to ask if there was some type of miscommunication I was spoken to in an unprofessional manor. Also, I was quoted one price and then given a higher amount. They did honor the amount they originally quoted as a compensation for my experience. The gate was never repaired properly by them, however, I found a great gate company that immediately found the issue.

Candy Eubanks

00:27 21 Jul 22

Brandon and Isaac showed up exactly when they said they would. Friendly and courteous and did a great job.

Malcolm Tyson

17:43 03 Jun 22

Called on Tuesday morning to schedule my appointment for Friday. Technician called in advance to state they were on their way. Took maybe 15-25 minutes to replace my spring. Just spent $470 a year ago with them to replace my motor and I can't recall how much I spent to replace the door prior. Well today was another $270. Customer service representative told me it would be the technician discretion whether my problem was under warranty. He decided it was not. Been giving them my business for years and now I'll look elsewhere. Can't afford them anymore.

Whitney Davis

20:33 18 May 22

Great customer service from start to finish. Office staff was very helpful and the installers were fantastic (and on time!). I’ve tried other companies before and this one will be my go-to from now on. Responsive, honest and resourceful!

Blane V

22:54 27 Apr 22

Your staff (Debbie I believe) in the office was so helpful and Tony was friendly and completed my repair as expected and fast. First time customer but I’ll definitely call you when I need something in the future.

WILLIAM KIDD

19:14 14 Apr 22

Attn: Chad, and all managers of metro Garage Doors @ Douglasvill GA. I want to bring to your attention, the staff members at your location are the best on taking care of your customers needs. Especially Kelly and Debbie. I would like for you to recognize them and staff @ your next meeting .Wate: There's more Kelly set up an install for meFor 2 door closers that was installed the very next day, not only that she sent a young man Tony Marinello that was very professional with everythingHe did. Very nice answered all my questions ect.Tony even took the time to speak with my dog,And even she loved him. Great guy great staffAnd as far asi see it great company.Top notch.Note: also just to let you know I live outside of yourService zone, but I use only the best companyGreat job Tony

Maureen Titshaw

15:42 15 Mar 22

My garage stopped working properly on saturday morning, so I called Metro Garage Door, inc as they replaced my opener years ago..I was sad to see they were closed on Saturdays as that led me to call another company my big mistake....I actually had two appts one with the competitor n Metro...the competitor was like a tornado not being able to show up in a timely fashion n not having all the necessary tools to do the job with that said Metro came within the time I was told. Mr Tony Marinello was so professional, efficient, personable n understanding as to my situation concerning my garage door. I recommend this company to any n all who need any service or replacement of their garage door. Thank you Metro for sending the BEST!

Jude Arroyo

18:29 25 Feb 22

Garage door installed in behalf of the builder, 2 panels were damaged but they installed it anyways. we have to wait almost 5 months to have it replaced. after replacing the panels, railings pop-off in less than a day since they were not able to mount it correctly to stud. now we have wait until Monday again for them to come since they said it is not an emergency. Kelly is not helpful either and the way. There is arrogance in the way the concern was answered.

Fantasia Alexander

21:16 17 Feb 22

Garage Door Fix- Tony from Metro Garage arrived on time, was friendly and extremely knowledgeable. We had several questions and he walked us through multiple options on fixing our garage door. Once we decided, he was done fairly quickly. How many repair visits are that seamless? Thank Tony!

David G

04:22 19 Jan 22

Michael Skinner

16:44 17 Jan 22

We've been needing our garage door replace for months. This morning my wife received a call saying we'd have someone from Metro garage doors to replace it at around 930am. Dylan Moon showed up on time and went right to work. He was very professional and efficient in his work. He replaced our old door with a new door in no time all with a smile. Great work young man! Thank you!

Shara Anderson

17:17 21 Dec 21

We recently installed a new gate entry system at out home and the whole process from start to finish was flawless. Our installer was Levi and he was absolutely great. He even came back the next day to fix an issue with one of the wires. My husband and I are very pleased with the new system and especially with the level of care we received from the entire team at Metro. We look forward to doing business again in the near future. Thank you all again.

Freddy Contreras

21:24 15 Dec 21

Tried to hire them to install a new motor and service existing garage door. I scheduled an appointment with Debbie and she was very helpful and professional. When I never received a call to confirm my appointment or an estimated time of arrival I called to check in and was told by Angie(I believe that was her name) they had tried to call me multiple times. I NEVER received a call from them and she shared that they just canceled the appointment because "we arent just going to diddle around waiting for you". She was extremely unprofessional and I am very disappointed in the service that I received today.

Glenda Jamison-Perry

02:29 14 Dec 21

Tony did a great job at installing my garage door opener. He gave me some good suggestions. He knows his job and does it well. Tony was very kind.

Jay Heath

12:55 29 Nov 21

The technician Tony did a super job on repairing and tuning up my vintage garage door, I have used them before but this time, When paying with anything other than cash or a check this company charges 3% for playing with a debit card I feel they should include the card service fee price in their parts or service fee instead of gouging the consumer for another 3% charge. That us not legal in the state of Georgia and some states.

William Taylor

00:58 11 Nov 21

Jake did a fantastic job installing our motors. He was friendly, knowledgeable and extremely helpful in coaching us on how to use the wifi application. Thanks Jake and Metro Garage!

Mark Solohub

00:53 10 Nov 21

Was very happy with Jake Williams performance, very professional and knowledgeable guy, will definitely request him next time we need service!

J J

03:44 29 Oct 21

Krissy was very helpful in providing me with the correct garage remote and even told me that that having the remote makes it easier to program my remote to my car. Thank you Krissy and Metro Garage!!

Rob Swanston

22:39 26 Sep 21

Ashita Parmar

18:56 21 Sep 21

Bought a new home in 2019 and metro garage had installed doors on behalf of builder. Today morning while opening the garage door the curved arm and middle steel portion of garage door was pulled out. After complaining about it ,they said they will charge for technician to come and see followed by other charges .I dont understand how come steel part break if substandard quality is not used. Highly disappointed in there service. Its only 2 years and did not last long. Bad experience.

Joe Gwaltney

14:14 31 Aug 21

Jake was a great Tech. He was very knowledgeable and showed a high degree of professionalism as he removed the old system and installed the new.I would highly recommend Metro Garage Door. Friendly and extremely helpful in making equipment selections.

Jeffrey Greene

15:56 27 Aug 21

Kelly was very helpful. Great place

Majeda Fallas

14:44 18 Aug 21

We deal with this company for a long time. Wonderful trust and honest people. Jake did outstanding job. The customer service also is outstanding. They respond so quick to your messages. Kelly also amazing if you need any more question. I will give them 10 stars if I can.

Gregory Pierre

18:32 28 Jul 21

Jake was very knowledgeable and efficient in repairing my other garage door. He explained what the process would entail and how long it would take. He completed the repair very quickly and ensured the door’s resulting integrity and our peace of mind. He is strongly recommended by myself to future clients.

Gary Fiore

14:42 18 Jun 21

From start to finish a class act. Scheduling was adaptable to my needs. My technician, Brandon Collins, showed up right on time. He was professional, knowledgeable, and had a “can-do” attitude that I wish was more prevalent in the business world today. He even programmed all 3 of my Homelinks in record time! I don’t write many reviews but Metro deserves the praise.

Denise Baker

14:36 11 Jun 21

I called Metro Garage Doors on Tuesday and they were able to send a technician on Friday. Brandon Collins came in the requested time frame and was able to get our springs repaired and garage back up and running. The entire process was efficient and we’re so excited to be able to use a local company that supports the community.

Robert Whitehead

19:18 10 Jun 21

Fast, quick and on time Service. The technician Brandon Collins was excellent and very professional. Would recommend Metro Garage Door to anyone.

Pierre Jeantillorme

14:54 07 Jun 21

Sean Mehollin

20:35 06 Jun 21

My garage door works more smoothly now than it ever has. Super happy with the service.

Nrupesh Dullur

18:18 28 May 21

Garage door stopped working and Jimmy was very personable and repaired the garage and explained what went wrong and did a good job.

Paige Bird

00:49 27 May 21

Jimmy did a great job with fixing our garage door in a timely manner! He was very professional and had good communication before and after providing the service.

L Fitz

23:04 26 May 21

Jimmy Smith is an Excellent Technician. He provides exemplary Customer Service to his clients. He is definitely an access to the Metro Garage Service.

Sonora

21:30 26 May 21

Jake was kind, honest, professional!

Brian Franklin

19:21 25 May 21

Jimmy is the man… great customer service!!

mrsywt

18:43 25 May 21

Jimmy was friendly, fast and efficient! Pricing was very reasonable. Call him for his services. You won’t be disappointed.

Thresa Palmer

18:22 25 May 21

Jake was thorough, attentive, professional, and personable. Thanks Jake!

Hd Harley

01:01 25 May 21

I like to express my thanks to Jimmy Smith for his tip-notch customer service and attention to detail.Sam Williams

Petique Wiggins

21:01 24 May 21

Jimmy was fast, quick, efficient and very personable! Thank you Jimmy!

Ronda Britt

01:44 22 May 21

Great job and friendly staff. Jimmy did a great job on the install! Much appreciated for the service of a local business.

stella “Brooklyn” Gemini

22:11 21 May 21

Tammara Swain

21:16 21 May 21

Jimmy was absolutely amazing! Thanks for your wonderful service

Shandra Wilson

23:31 20 May 21

Jimmy did an excellent job replacing our springs and installing the garage door keypad. He exemplified professionalism, he was knowledgeable, and above all friendly! He answered ALL of my questions, and I had a few. We will certainly be using Metro again for any future garage door concerns.

Patricia Still

22:39 19 May 21

Joanna Jones

21:44 19 May 21

jimmy smith is an excellent technician and did a wonderful job. I was very impressed with him and his work.

Patrick Reagan

14:49 18 May 21

Charles Garner

20:56 14 May 21

Jimmy replaced a broken spring on the garage door and ind installed a new lift master opener. He did an excellent job and took time with me to show me how to sinc my car opener to the new opener.

rick jones

16:17 14 May 21

Jimmy did an outstanding job on my old garage door. He was very professional and explained everything to me. I highly recommend metro garage doors to anyone that’s in need of repair or just a tune-up. Don’t forget to ask for Jimmy.

Carol Fowler

15:48 13 May 21

Jimmy was punctual, professional and serviced our garage doors in good time. They roll well and sound quiet. Good service call.

Marilyn Howard

21:59 11 May 21

We moved into a home that needed Metro Garage Doors. They are extremely responsive. Jimmy Smith, the Residential Tech, was professional and EXTREMELY knowledgeable. He immediately figured out what our problem was and fixed it. He explained the situation and wanted to ensure we didn't have any questions prior to his leaving. We will definitely use Metro Garage Doors again and will request Jimmy Smith. Hopefully, we will not need them but as a house ages, you never know. However, we do know who we will be calling. THANK YOU Jimmy Smith for a job well done!!!

John Allen

18:29 11 May 21

Jennifer Brown

20:03 10 May 21

Jimmy was fast and courteous. I will definitely request him if I need another garage repair.

V Rice

18:12 10 May 21

Jimmy was knowledgeable and efficient.

Nan Ellis

15:45 10 May 21

Once again we are highly impressed with Metro Garage Doors! With the recent storms, both our openers were zapped by lightning. Metro was quick to get a repair appointment scheduled, and Kelly from the office let us know one of the openers was still under warranty with LiftMaster should extensive repairs be needed. However, we had Jake Wilson as our amazing tech who was able to replace the older of the two and easily troubleshoot the other one to determine only the sensors needed to be replaced. He also oiled both tracks so that they are soo much quieter when opening/closing. Thank You Metro Garage Doors!!

Mark

18:20 09 May 21

Metro Garage Doors was fair, responsive and professional. I appreciate Jimmy the technician good nature and very knowledgeable. Metro Garage doors is a pleasure and Jimmy to do business with.

Taylor Edwards

12:22 07 May 21

Excellent service by Jake. He quickly solved the problem with my garage door and made some adjustments to make it quieter. I highly recommend.

Elisa Jackson

23:23 06 May 21

Cathy Ragland

20:17 06 May 21

On 05/03/21, we had our annual Garage Door Maintenance done by Metro Garage Doors. Their Tech, Jimmy Smith, did a great job checking everything to make sure it was working properly. He checked, tightened & lubricated everything that needed it. Our door is so quiet going up & down now. We appreciate Jimmy’s diligence in doing a great job.

Eric Landry

13:53 06 May 21

Once again Jimmy came to the rescue. He has such great customer service and a pleasure to have. He does really great work and he is my go to guy for any repairs that may but hopefully not to soon. Thanks again Jimmy for such great customer service.Jamerica Landry

Bill Carroll

13:20 05 May 21

Jimmy was professional and completed the work in short order plus answered all questions.

Michele Lee

18:09 04 May 21

Great customer service with friendly technicians.

Jason Dubroc

16:01 04 May 21

Jimmy knocked it out of the park with attitude and customer service

Robin Jones

20:17 03 May 21

Jimmy Smith is such a nce man. Need to have more empoyees like him. He's a guy who truly loves his job.

Jerriod Allen

18:44 03 May 21

Jimmy was absolutely amazing!!! Came and diagnosed the problem and fixed it in less than 20 minutes. I have a 3 car garage here had to work on 2 of them. Had great conversation and made sure I understood everything he did. I wish he did other things I would've hired him to do it on the spot. Did I mention he was amazing yet?!

Linnette Boor

15:26 30 Apr 21

John Campbell

12:17 29 Apr 21

Jake is amazing!

David Stalings

19:19 28 Apr 21

Jimmy Smith was amazing. He fixed all my doors. Explained how to adjust them and keep them lubed for a smooth operation.

Alex A.R.

17:20 28 Apr 21

Jimmy was on-time, quick to resolve the door issues and provided valuable tips on its maintenance.

Sally C Hackney

00:41 28 Apr 21

Jimmy Smith just left our residence. He was friendly and really knew his job. He is a true asset to your company and my husband and I would recommend Jimmy and your company to everyone. 150% professional.

cynthia leonard

16:34 20 Apr 21

We were having issues with our garage not opening. The tech that came out was Jimmy Smith. Jimmy introduced hisself and was very pleasant. He explained to me to me what the problem was and why the door was not working. Jimmy got the job done! Thank you for your pleasant personality Jimmy.

Stuart Kone

18:02 14 Apr 21

Jimmy S. service was excellent. Suggested an upgraded door spring and he completed the replacement quickly. Highly recommend Metro!

Rolande Champagne

14:58 14 Apr 21

Jimmy did a great job! He was very professional and friendly! We would definitely recommend Metro garage for garage door repairs & installation.

Ben Lambert

00:31 14 Apr 21

Jimmy did a great job coming by late to fix our garage door

M-Series Yanna

00:49 10 Apr 21

I want to thank metro garage doors for installing my garage door today . And Jimmy came by and did a good job was fast , positive attitude the best tech ever I would most definitely like for him to install my garage doors if anything happens thanks 😊

jeremiah leggett

20:15 09 Apr 21

Jimmy did a great job on garage door springs and general check up, very friendly great attitude overall good experience

Alix Robinson

00:38 09 Apr 21

Customer service is top notch! Service is excellent! They go above and beyond! Really great rates! If you’re looking for a garage service company, look no further!!!

Robert Hines

22:27 08 Apr 21

We would definitely recommend Metro for your garage door repairs. Jimmy Smith was very knowledgeable and he knew the problem with our door right away. He was so pleasant and followed all the safely protocols. We enjoyed his visit and we will ask for Jimmy if we have any issues in the future. The price for a house calI I felt was fair. Jimmy arrived within the time slot that was given me when I asked for service.

Dawg Fan89

17:15 08 Apr 21

Jimmy did a great job of servicing my garage doors. He was very professional and friendly!

essbeeach

14:53 08 Apr 21

Great experience all around. Had my garage doors serviced and am very pleased. Very satisfied!

Connie Conner

22:56 07 Apr 21

Jimmy was great! He was able to repair my garage door I thought would have to be replaced. He was very professional with a great sense of humor. I also greatly appreciated his wearing a mask and social distancing!

Lee Stanley

22:42 07 Apr 21

Jimmy did a great job repairing my garage door today. Thanks!

Steven Wilson

20:18 07 Apr 21

Jimmy came to install some bracing on our doors. He was super nice, courteous, did the job right, and efficiently! Make sure you ask for Jimmy!

Walter Sullivan

19:57 07 Apr 21

Jimmy came in a timely fashion. He did an awesome job. I will continue toCall on them!

Marco Evans

19:48 07 Apr 21

Lane Godfrey

23:29 06 Apr 21

Jimmy came out and fixed our garage doors and did a fine job explaining everything.

Angela Godfrey

23:28 06 Apr 21

Jimmy came out and fixed both our garage doors and did a great job. He was courteous and knowledgeable

john teague

22:31 05 Apr 21

Jimmy was great excellent service and very knowledgeable and friendly. He even replaced the battery in the remote opener. Thanks jimmy

Darius Hodge

14:30 05 Apr 21

Jake was very professional and thorough with the needs of our garage door repair. We appreciate the timely service. Highly recommend Metro for garage door repair.

Winston Canady

11:21 05 Apr 21

Jimmy came to my home for my garage repair. He was personable and knowledgeable. He took time to explain and answer every question we had. I would definitely recommend Metro to friends and family based on the excellent service we received from Jimmy.

Talethia Williams

11:39 01 Apr 21

Jimmy was great! He followed all safety protocols- wearing mask, social distancing, using hand sanitizer! He was very professional and knowledgeable, great personality- I will request him for all future needs! 😊

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Metro Garage Door, Inc. is a family owned and operated company. We’ve been serving the metro Atlanta area since 1992 in the garage door industry. In May 2012, Metro Garage Doors, Inc. and L&W Insulation and Fireplaces, Inc. (since 1979) joined together to add fireplace and insulation services to the company’s garage door business. Our business consists of three main areas: garage doors, fireplaces, and insulation. We offer services, repairs, replacements and installations for residential and commercial customers.