Garage Door Repair Atlanta

Metro Garage Door Inc.

770-281-4480

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12871 Veterans Memorial Highway, Douglasville, GA 30134

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Garage Door Service

December 3, 2021 By Metro Garage

Signs That Your Garage Door Needs Service

At Metro Garage Doors, we offer service and repairs for your garage doors.  There are several signs that let you know you need to call a professional.  Garage doors can be especially dangerous to try to service yourself.  Call the professionals at Metro to schedule an appointment today.

If your garage doors are having any of the following issues, you know it is time to call Metro.

Unbalanced
You should examine your garage door every month. During this examination, check to see if your door is balanced evenly. Try manually lowering your door to the halfway point to see if it will continue to move. If it does, it may be off-balance. You may also notice that part of the door is sagging. Schedule your garage door service before further damage occurs.

Delayed Response
When you push your garage door opener, the door should start moving within 1-2 seconds. Any kind of delay may indicate that there is a problem with your door or the opener. Also, if your door won’t move at all, there could be a bad connection between the door and the control panel or your door may be malfunctioning. Contact a repair company to test your door and control panel to figure out what the problem is and fix it.

Visible Damage
As you examine your door, look for signs of visible damage. Problems can cause your door to fall off of the track, which may lead to malfunctioning problems or cause it to get stuck when opening or closing. When visible damage appears to the door itself or any of the parts, you may need to have these parts replaced. Contact a garage door repair company to help you locate the part and replace it safely.

Making Loud Noises
When opening your garage door, it is probably not noiseless, but it shouldn’t be really loud either. Are you noticing that the door is becoming louder than usual? The sounds could indicate issues with your springs, openers, or opener brackets. You should have these parts examined to find out what could be causing the loud noises to rectify the problem before it gets worse.

Contact Us Today- Metro Garage Doors

By maintaining your garage door and watching for these signs, you’ll be able to prevent injuries to your household members.  Don’t attempt to fix the problem by yourself unless you have the know-how and proper equipment.  Call the professionals at Metro Garage Door today for a service appointment.

Filed Under: garage door service, Service & Repair Tagged With: garage door service

Should My Gas Logs Turn Black?

October 10, 2021 By Metro Garage

As nights get shorter and cooler, we’re drawn to our gas log fireplace for warmth and companionship just like generations of people since our ancestors learned to create fires. Back then, as the fire died people threw another log on. But now, when our gas logs start to blacken we raise our eyebrows. What’s going on? Is that supposed to happen?

Gas Logs and Fireplace Issues

No. Gas logs are not supposed to get soot on them. If you’re noticing blackening on your logs, ask yourself these trouble-shooting questions.

  1. Are the logs each in their prescribed position? It is very important to check your log positioning, when they are out of place the fire may not burn as cleanly as it should.
  2. Are the gas ports clean and unobstructed? If not, the fire could be burning unevenly resulting in soot production.
  3. Are your air vents or shutters clean and clear? Gas log fireplaces are engineered so that given the proper amount of oxygen, the flame will burn beautifully and not produce much soot. Keep the vents or shutters dust and debris free for better operation.
  4. How old is your fireplace? Aging can result in the deterioration of some parts. If your device is getting old, have it inspected by a professional.

Gas Log Fireplace Experts – Metro

Gas fireplaces can be an efficient and attractive part of your home, but for optimal safety and efficiency, ensure the proper maintenance. As with any gas appliance, the safest bet if you have any questions is to contact a professional at Metro Garage Doors.

In Atlanta, Metro Garage Doors is the perfect choice for your gas fireplace maintenance. Their knowledgeable staff will inspect and clean your logs and ports and make sure you’re set for a relaxing, worry-free evening around the fire. Contact us today to explore our products and services.

Filed Under: Fireplace Gas Logs, Fireplaces, Gas Logs, Maintenance, Repairs, Safety, Service & Repair Tagged With: fireplace maintenance, fireplace safety, fireplaces, gas fireplace, gas logs

Garage Door Preventative Maintenance Advice

September 1, 2021 By metrogarage

Metro Garage Door offers garage door preventative maintenance

Garage door preventative maintenance is not something that you think of every day.  However, it can keep your family safe and your garage door working properly.  Safety is everyone’s business. 90% of Americans use their garage door more than their front door.  A few simple precautions can protect your family and friends from potential harm. Please take a few minutes to read the following safety and maintenance information. Refer to your garage door and opener’s manual for details specific to the model you own. Then check the operation of your garage door and automatic opener.

Garage Door Openers are not Toys

  • Do not stand or walk under a moving door! Do not let children or adults play “beat the door”. It is dangerous and can result in serious injury or death. Adults should set a good example. Know how to use the emergency release, in case someone is pinned by the door.
  • Do not let children play with or use the transmitters or remote controls. Always place and store them out of the reach of children.
  • The push-button wall control should be out of the reach of children (at least 5 feet from the floor) and away from all moving parts. Mount and use the button where you can clearly see the moving garage door.
  • Teach your children about garage door and opener safety.
  • When using the pushbutton or transmitter, keep the door in sight until it completely stops moving. Teach children never to play under or near an open garage door.
  • Teach children to keep their hands and fingers clear of section joints, hinges, tracks, springs, and other door parts. Contact with a moving door or its hardware could cause serious injury. These injuries can also happen with garage doors that don’t have automatic openers.

Routine Maintenance Can Prevent Tragedies

Take a few minutes to inspect and test your complete garage door system.  In fact, make monthly inspection and testing a part of your regular routine.  Always, make garage door and garage door opener safety automatic in your home.

Monthly Maintenance Checklist

  • Garage Door Opener
  • Reversal Test
  • Force Setting Test
  • Additional Safety Devices
  • Garage Door
  • Visual Inspection – Springs, Rollers, Pulleys, Cables, and Track
  • Lubrication
  • Door Balance
  • Consult the owner’s manual for additional recommended maintenance for your models of door and opener.

Testing and Maintaining the Garage Door Opener

There are routine safety and maintenance steps that you should follow once a month. Review your owner’s manual for the door opener. If you do not have an owner’s manual, look for the opener model number on the back of the power unit and request a manual from the manufacturer.

Reversal Test

  • Make sure your opener has a reversing feature. If a reversing feature is not present, it should be replaced. Garage door openers manufactured after January 1, 1993, are required by federal law to have advanced safety features which comply with the latest U.L. 325 standards: Contact your manufacturer or installer for additional information.
  • Always test the reversing feature each month.
  • First, test the balance of the door (see “Testing and Maintaining the garage door.”). If the door is properly balanced, then proceed.
  • Second, with the door fully open, place a 1-1/2″ thick piece of wood (a 2″x4″ laid flat) on the floor in the center of the door.
  • Lastly, push the transmitter or wall button to close the door. The door must reverse when it strikes the wood. (Note that the bottom part of “one-piece doors” must be rigid so that the door will not close without reversing.)
  • If the door does not reverse, have it repaired or replaced. Have a qualified individual adjust, repair, or replace the opener or door.

Force Setting Test

Test the force setting of your garage door opener by holding the bottom of the door as it closes. However, if the door does not reverse readily, the force may be excessive and need adjusting. See your owner’s manual for details on how to make the adjustment. Repeat the reversing feature test after any adjustment.

Additional Safety Devices

  • Many garage door openers can be equipped with additional safety devices. Consider adding a photo eye or edge sensor as an extra measure of safety to prevent entrapment. However, keep in mind that adding more safety devices will not make an old opener meet current U.L. standards.
  • Make sure the additional safety devices, such as photo eyes or edge sensors, are properly installed and adjusted (see owner’s manual).
 Testing and Maintaining the Garage Door

You should perform routine maintenance steps once a month. Review your owner’s manual for the garage door.  If you do not have an owner’s manual, look for the opener model number on the back of the power unit and request a manual from the manufacturer.

    • Visual Inspection
  • Look at the garage door springs, cables, rollers, pulleys, and other door hardware for signs of wear. If you suspect problems, have a qualified technician make repairs.
  • Warning – Springs are under high tension. Only qualified technicians should adjust them.
  • Garage door springs, cables, brackets, and other hardware attached to the springs, are under very high tension and, if handled improperly, can cause serious injury. Only a qualified professional or a mechanically experienced technician carefully following the manufacturer’s instructions should adjust them. The torsion springs (the springs above the door) should only be adjusted by a professional. Do not attempt to repair or adjust the torsion springs yourself.
  • A restraining cable or other devices should be installed on the extension spring (the spring along the side of the door) to help contain the spring if it breaks.
  • Never remove, adjust or loosen the screws on the bottom brackets of the door. These brackets are connected to the spring by the lift cable and are under extreme tension.
    • Lubrication
  • Regularly lubricate the moving parts of the door. However, do not lubricate plastic parts such as plastic rollers and plastic idler bearings. Consult the door owner’s manual for the manufacturer’s recommendation.
    • Door Balance
  • Periodically test the balance of your door.
  • First, start with the door closed.  If you have a garage door opener, use the release mechanism so you can operate the door by hand when doing this test.  You should be able to lift the door smoothly and with little resistance. It should stay open around three or four feet above the floor. If it does not, it is out of adjustment.  You should have it adjusted by a qualified service technician.
Contact us today about our preventive maintenance plan at Metro Garage Doors.

Contact Metro Garage Doors today.  We will schedule an appointment to have your garage door preventative maintenance performed.

Filed Under: Maintenance, Service & Repair Tagged With: garage door, garage door maintenance, Garage Door Safety

Spring Cleaning? How About A New Garage Door!

March 23, 2021 By Metro Garage

Spring is in the air

Did you know spring cleaning is not just an annual affair that urges people to tidy up and downsize? It is actually rooted in history when back in the days of harsh winters and fire hearths homes were cleared of furniture and the whole family worked together to remove the build-up of soot and dirt from a long winter. With Spring in the air maybe it’s time for you to get a new garage door?

Thankfully, we don’t have to deal with such issues anymore with airtight windows and sealed doors but we often still carry on the tradition of spring cleaning. It’s hard to resist when the weather warms and we can open the windows and doors to fresh air.

When you take the time out to swap the winter rugs for summer welcome mats and cold-weather colors/implements for sunny, summertime items, the garage door is one change not to be neglected.

Garage Doors – Douglasville GA

There may be many reasons you would want to consider replacing your current door (or repairing an existing one) to your list of spring cleaning tasks:

  • It is outdated/unattractive
  • It is damaged
  • It is not energy-efficient
  • It is not safe
  • Just want something different

No matter what the reason(s) may be, a recent cost vs. value report from Remodeling.com indicates that garage door replacement is among the top three investments for homeowners who are remodeling.

Replacing an outdated garage door has the benefit of not only adding aesthetic value to your home, but your insurance rates could even improve with the addition of an updated garage door.

Garage Door Repairs vs Replacement

A damaged garage door can be as simple as replacing broken or non-functioning parts to replacing the entire door. The best way to determine which path to take is to have an expert meet with you to discuss options.

Many older garage doors were installed without consideration of energy efficiency but nowadays there is a large variety of energy-efficient residential garage doors to choose from.

A safe garage door is important for your garage and home. If your garage door does not adequately provide protection from the elements, intruders, or worse poses a safety risk by being in disrepair it is important to replace it.

Sometimes it all comes down to wanting to change to something new. Just as making a bed makes a bedroom look bigger and neater, having a new door on your home is like giving a facelift to your beautiful home.

Garage doors are often overlooked until they stop working so now, as the weather warms, take a good look at the facade of your home and contact us today to schedule an appointment.

Filed Under: Energy Savings, Garage Door Openers, Garage Door Springs, Garage Doors, Repairs, Residential, Service & Repair Tagged With: door replacement, garage door repair, garage doors

Garage Door Repair Service

February 10, 2021 By metrogarage

Garage Doors Douglasville

What are the services being offered for garage doors and services in Douglasville, GA?

There are a number of services that are now being offered for garage door repair services!

The services that they are offering would include broken spring replacement as well as limit & force setting adjustment.

Others include:

Overhead Garage Door Installation Safety Reversing Sensor Repair
Broken Spring Replacement Limit and Force Setting Adjustment
Lift and Safety Cable Replacement Control Panel Replacement and Upgrades
Roller Replacement & Damaged Panel Repair Keyless Entry Systems
Cable Off Repair / Door Off Track Repair Battery Backup Systems
Broken Hinge Replacement Garage Door Monitoring Systems
Safety Inspection and System Tune-up Overhead Garage Doors
Gear Kit Installation
Panel Replacement Steel/Wood

Garage Door Service Benefits

Services like lift and safety cable replacement, as well as control panel replacement and upgrades are also included.

Garage door repair services would also extend to lift and safety cable replacement, as well as control panel replacement.

Repair servicemen would also include roller replacement, and repair of any damaged panel.

Clients who are in need of other services like installation of keyless entry systems and maintenance can avail of it.

Repair services would also include cable off repair, door off track repair battery, backup systems as well as broken hinge replacement of garage doors.

There are some garage door repair services that would also include gear kit installation, panel replacement of steel and wood.

How to choose the right garage door repair services?

Do a price consultation and ask what kind of services they are offering and how much it would cost, even before agreeing with any contract make sure that you understand the total cost and that the breakdown of expenses are properly explained to you.

Compare 5 or more garage door repair service and gauge the average price in the locality.

Ask for the company permit and make sure to read the contract before agreeing.

Clients would also need to ask for insurance, in order to make sure that their interests are secured.

Douglasville Garage Door Service Experts

Contact Metro Garage Doors in Douglasville. Hire a genuine garage door repair company that is already established!

Filed Under: Garage Doors, Service & Repair Tagged With: garage door, garage door maintenance, garage door repair

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Google Rating
4.8
Based on 518 reviews
Metro Garage Door, Inc.
Metro Garage Door, Inc.
4.8
Garland Simpson
Garland Simpson
12:19 01 Oct 23
Missy White
Missy White
13:36 30 Sep 23
Wonderful to work with! Definitely recommend!
james elliott
james elliott
15:50 28 Sep 23
Steven did a fantastic job. Very kind and professional.
Nianya Hoel
Nianya Hoel
13:12 28 Sep 23
We had an emergency repair on our garage doors and Metro Garage door's representative came out quickly and fix the door, Also services our other two doors.
Amber Upton
Amber Upton
14:54 25 Sep 23
Our tech Jeremy was great! Very personable, punctual and knowledgeable. They got my appointment in sooner than originally planned... Which was much appreciated since my car was trapped in the garage. He got the job done quickly and it was affordable. I Highly recommend. Thank you!!
Robert “bob holsten” Holsten
Robert “bob holsten” Holsten
15:44 22 Sep 23
Great service from the initial call to final installation. You won't be disappointed
Dave Kelley
Dave Kelley
17:21 18 Sep 23
The technician did a nice job. The cost was overly aggressive.
James Edwards
James Edwards
01:39 07 Sep 23
Mike Barajas
Mike Barajas
18:37 06 Sep 23
The technician was prompt on his time after calling me very professional will definitely use this company again for all my garage door work
K.D. Shima
K.D. Shima
00:20 06 Sep 23
BOB DALTON
BOB DALTON
22:16 31 Aug 23
Tony came out at the appointed time and installed a new garage door opener. Although he inadvertently removed the transformer for the home security system, he brought it back a few days later and the security company was able to reinstall and rewire it. Metro was very gracious to reimburse the cost to have it rewired. Overall, I am very satisfied with the product and services of this company!!
Jason & Misty Duren
Jason & Misty Duren
11:05 29 Aug 23
We used Metro several times for fireplace needs, garage doors, installation, and maintenance. We could not be happier about using them. In a world where customer service has become obsolete, you can count on them to exceed expectations every time.Definitely a company that’s a bright light in our community.Thank y’all for excellent service each and every time! You all have a customer for life!
mike doeschot
mike doeschot
20:41 16 Aug 23
I recently had the pleasure of hiring Metro for a garage door repair, and I must say, I am thoroughly impressed with the level of service and expertise they provided. From start to finish, the experience was seamless and hassle-free.First and foremost, their customer service is top-notch. From the moment I called to schedule an appointment, their team was courteous, attentive, and genuinely eager to help. They promptly accommodated my schedule and ensured that a technician was dispatched to my home at a convenient time.The technician who arrived was not only punctual but also highly skilled. They assessed the issue with my garage door, explaining the problem in simple terms that I could understand. It was evident that they possessed knowledge of garage door mechanics and were equipped with the necessary tools and parts to handle the repair efficiently.What truly stood out to me was the transparency and honesty displayed by the technician. They provided a detailed breakdown of the repair process, including the cost of parts and labor, before beginning any work. This level of transparency is a rarity in the service industry and immediately put my mind at ease.I also want to commend Metro for explaining their pricing prior to sending out a tech so that I knew what to expect.Tony M. was my tech and he did a great job and was very professional. Despite the fact that I made things worse by trying to fix it myself he didn't hold it against me.
Judy Betts
Judy Betts
22:09 07 Aug 23
Always prompt and courteous. Service rep did a fine job!
Jamisha Murray
Jamisha Murray
22:01 07 Aug 23
The technician was terrific. He took his time to answer all of our questions and addressed our concerns!!! I will be using this company again in the future.
David Herron
David Herron
01:37 03 Aug 23
Well I left them a 5 star rating after the review I realized that my out side key bad was not working if you the come to service make they check everything for them to come back out it will cost another charge which is not cheap sorry I left them a 5 star
Levi Perry
Levi Perry
18:48 31 Jul 23
All around excellent service.Very respectful and knowledgeable technician.
Nyla Benjamin
Nyla Benjamin
16:51 31 Jul 23
Metro Garage Door responded quickly when I was in an awful situation. They were knowledgeable, extremely helpful, and didn’t kill me with the price. I highly recommend them.
Ricky Chvatal
Ricky Chvatal
11:11 25 Jul 23
Easy process from the beginning, starting with scheduling a rep to come out and give a proposal, to going in to pay for it. Then when the installation happened, the tech was very friendly and quick. I highly recommend Metro to anyone.
Nicole Mayfield
Nicole Mayfield
03:30 25 Jul 23
I have used them a couple times to fix garage door belt broke. Kelly is very helpful in preparing you for the service call. Tony does an excellent job. Prompt service !!!!
paul ross
paul ross
20:43 24 Jul 23
Looks great, works well SATISFIED!!!
Robert K
Robert K
18:37 24 Jul 23
Great service! Daniel did an excellent job installing my new garage door opener!
Terric White
Terric White
16:31 24 Jul 23
Great job done
Cissy Johnson
Cissy Johnson
15:29 24 Jul 23
James Edwards
James Edwards
15:02 24 Jul 23
Very professional technicians that was very knowledgeable
Ana McGary
Ana McGary
10:22 24 Jul 23
Excellent work always!
John Sligh
John Sligh
18:24 20 Jul 23
Jason Durand
Jason Durand
21:12 19 Jul 23
I was very happy with the quality of work and the price was much better than other companies I got estimates from. The person that installed the doors was very professional and did a complete job. I would definitely recommend Metro Garage if you are looking for a garage door company!Thanks,Jason
Chris Jenkins
Chris Jenkins
18:29 14 Jul 23
Great staff very knowledgeable and helpful.
Curtis C
Curtis C
13:35 14 Jul 23
Metro did a double garage door for me.very professional
Denise Newby
Denise Newby
20:45 12 Jul 23
I couldn’t be happier! Joseph arrived on time and was so nice and friendly. Answered all my questions with a smile. I highly recommend Metro. They did an amazing job and I could not have asked for better service.
Charles Swain
Charles Swain
19:33 11 Jul 23
Barbara Fran
Barbara Fran
13:47 30 Jun 23
Quick response. Fixed accurately the first time!
Linda Jones
Linda Jones
22:57 19 Jun 23
Excellent service, reliable
Koy Billings
Koy Billings
14:48 15 Jun 23
Vicki Houston
Vicki Houston
12:54 26 May 23
My crawl space was a mess! Insulation hanging down, plastic covering ground was disintegrating when I called Krissy at L & W insulation (Metro Door). Within four days of my phone inquiry, salesman came out, quote came via email, and two efficient installers came to insulate one room, rehang fallen insulation, and lay down plastic. They even cut down some old cable wire that hung down and impersonated a black snake I had witnessed crawling under house. I am so glad I called and this job can be marked off my “to do” list.
Darryl Roberts
Darryl Roberts
03:32 25 May 23
They did a great job I'll use them again and again just took a little time but it was worth it by h I'm
Don Dawkins
Don Dawkins
16:32 24 May 23
In some cases, it is the Personnel. I was assited by Jake (Sorry, no last name) on two different occasions. His work and company representation was impeccable. I would hire him myself.
Cathy Ragland
Cathy Ragland
22:12 23 May 23
The service technician was on time, friendly, and very proficient in his job. our Garage door is running very smooth and quiet.
James Hairston
James Hairston
17:10 17 May 23
Great service, Tony was professional, on time and explained all the work he completed. He also gave me tips on how to maintain my garage door. Will continue to make Metro doors my go to.
David Mack
David Mack
18:07 08 May 23
Ray Lewis
Ray Lewis
16:32 03 May 23
I would have preferred to keep this horrendous experience to myself, but since you asked......Let me start by saying, I am from the Bronx, N.Y., so it takes a lot to offend me when it comes to subpar service, but I would be lying if I said this didn't rank atop of that list. For starters, I took a day off work so I could be home when the service technician arrived. I got a call that day saying the technician called in sick and there was no one to cover for him.When the technician (who I am assuming was the same person) came out 3 days later (after I took another day off), he said they needed a downpayment for the service they have yet to deliver. A service, I later found out would take an additional month to perform. Wait, I skipped an important part. When he came over to fix the garage they didn't have the right panel, so they would have to order it, and that would take another month (and another day off). Wait, there is more.... The recently healed technician did fix the spring in the garage and put an new garage door panel up. However, the new panel was too small and they had to order the right size door panel because there is a gap in "the new door." The technician offered to put masking tape to hide the gap/hole, but he was kind enough to mention that the door would be inoperable, if I chose that route.I think I will end here, before I get mad all over again.
Mike Edwards
Mike Edwards
20:00 23 Apr 23
The young man that came out to service my garage door was professional, polite, and efficient. He actually showed me the problem, a broken spring. He replaced it and offered to reconnect my 21 year old opener motor but I wanted a new one. He had one on the truck and had it setup in no time. Metro Garage installed my original garage doors and openers 21 years ago. I don't plan on using anyone else.
Charles Gibbs
Charles Gibbs
16:15 17 Apr 23
always very pleased with the service I receive from Metro Garage Door, Inc.
Fantasia Alexander
Fantasia Alexander
21:10 30 Mar 23
Automatic Gate Opener-So I needed to come back and write another review. Metro Garage Door has been my lifeline for not only my garage but also my automatic gate. Bruce has been assisting with the install since 2021 and I had a few minor issues with the gate when first installed (we didn't realize we weren't getting enough power to our solar panels). Every time Bruce came out, he was quick to respond, patient and attentive. Fast forward to today in 2023. A contractor's truck damaged the keypad while entering my driveway. I placed the call and Bruce came out within a few hours and fixed the issue. Bruce and this company are awesome!
Scott Doyle
Scott Doyle
21:26 22 Mar 23
Great group of Garage Door pros. Commercial or Residential they have you covered.
eugene coleman
eugene coleman
14:55 21 Mar 23
I bought from them 20+ years ago so I rang them when I had and issue. They came right out. While here measuring, they took the time to educate me on my options which helped me get exactly what I wanted. They called a few weeks later to set up my install which only took a few hours. They have a good team there and I see why they have so many return customers.
Tim Underwood
Tim Underwood
00:56 07 Mar 23
To my fellow veterans, it BEHOOVES you NOT TO EVER CALL THIS COMPANY!!! THIS COMPANY WAYYYYY OVERCHARGES!!!!! Outrageously overcharge. They DO NOTTTT care bout veterans as they advertise. I've never had a company give quote like this. I advise everyone to listen, if not, then overpay at least 500 dollars more then even a fair price. At least get 3 more quotes, if you do call them. I'm warning everyone now!!! This company is robbing people. No wonder they don't have any workers!!!
wes carnes
wes carnes
22:58 01 Mar 23
The folks over at metro garage door are awesome to work with. Jake had me up and running in a few hours with 3 new openers. He was very knowledgeable and helpful with setting up my equipment and showing me how to operate it. Kelly, who helped me pick out the openers I wanted was very friendly and demonstrated great professionalism. Will most certainly do business in the future with metro. Thanks again!
Ronald Plunkett
Ronald Plunkett
21:47 09 Feb 23
Marvin Cox
Marvin Cox
15:07 09 Feb 23
Carl Peabody
Carl Peabody
22:28 20 Jan 23
Jake did a great job replacing the spring. He showed up on time, quickly fixed it, and showed us the best way to maintain the garage door. Thank you.
Necey Jackson
Necey Jackson
10:25 09 Jan 23
We had them out several times, finally called someone else.
Timothy McCauley
Timothy McCauley
21:00 17 Oct 22
I called at noon and the technician came in about an hour. Joe was a terrific guy that replaced the door opening motor in 45 minutes. I am back in business in 2 hours from when I placed my request for service. Terrific response and great service.
Jayne Sjostrom
Jayne Sjostrom
21:22 15 Sep 22
I was very pleased with the work of AJ at diagnosing and solving the problem with my garage door opener. He explained the problem and resolved the issue. He was fast and efficient.
Ashley Mooney
Ashley Mooney
13:18 10 Sep 22
Had an emergency repair and they were highly recommended by my family. My requests went unanswered for a few days and when they finally got back to me we already had 2 other companies come and give us quotes for a garage door, motor, belt, etc replacement and repairs scheduled. They were also going to charge us over $150 to even come look at our issue, where the other 2 companies did not charge. Unfortunate because I heard good things about this company, but our experience was not a good one.
Cindy Pocali
Cindy Pocali
03:51 03 Aug 22
Great customer service even years after your initial purchase!
Nash T
Nash T
20:24 01 Aug 22
Review edit: As requested, I called last week and left a message with Lindsay to discuss my concerns. I never heard back.I scheduled an appointment to have my gate operator repaired. Unfortunately, the first attempt did not resolve the issue. I called to schedule another appointment. I was given a date and Metro Garage never showed up, nor did they call. I called again and was told they would come out another day, which they did not, nor did they contact me. When I called the third time to ask if there was some type of miscommunication I was spoken to in an unprofessional manor. Also, I was quoted one price and then given a higher amount. They did honor the amount they originally quoted as a compensation for my experience. The gate was never repaired properly by them, however, I found a great gate company that immediately found the issue.
Candy Eubanks
Candy Eubanks
00:27 21 Jul 22
Brandon and Isaac showed up exactly when they said they would. Friendly and courteous and did a great job.
Malcolm Tyson
Malcolm Tyson
17:43 03 Jun 22
Called on Tuesday morning to schedule my appointment for Friday. Technician called in advance to state they were on their way. Took maybe 15-25 minutes to replace my spring. Just spent $470 a year ago with them to replace my motor and I can't recall how much I spent to replace the door prior. Well today was another $270. Customer service representative told me it would be the technician discretion whether my problem was under warranty. He decided it was not. Been giving them my business for years and now I'll look elsewhere. Can't afford them anymore.
Whitney Davis
Whitney Davis
20:33 18 May 22
Great customer service from start to finish. Office staff was very helpful and the installers were fantastic (and on time!). I’ve tried other companies before and this one will be my go-to from now on. Responsive, honest and resourceful!
Blane V
Blane V
22:54 27 Apr 22
Your staff (Debbie I believe) in the office was so helpful and Tony was friendly and completed my repair as expected and fast. First time customer but I’ll definitely call you when I need something in the future.
WILLIAM KIDD
WILLIAM KIDD
19:14 14 Apr 22
Attn: Chad, and all managers of metro Garage Doors @ Douglasvill GA. I want to bring to your attention, the staff members at your location are the best on taking care of your customers needs. Especially Kelly and Debbie. I would like for you to recognize them and staff @ your next meeting .Wate: There's more Kelly set up an install for meFor 2 door closers that was installed the very next day, not only that she sent a young man Tony Marinello that was very professional with everythingHe did. Very nice answered all my questions ect.Tony even took the time to speak with my dog,And even she loved him. Great guy great staffAnd as far asi see it great company.Top notch.Note: also just to let you know I live outside of yourService zone, but I use only the best companyGreat job Tony
Maureen Titshaw
Maureen Titshaw
15:42 15 Mar 22
My garage stopped working properly on saturday morning, so I called Metro Garage Door, inc as they replaced my opener years ago..I was sad to see they were closed on Saturdays as that led me to call another company my big mistake....I actually had two appts one with the competitor n Metro...the competitor was like a tornado not being able to show up in a timely fashion n not having all the necessary tools to do the job with that said Metro came within the time I was told. Mr Tony Marinello was so professional, efficient, personable n understanding as to my situation concerning my garage door. I recommend this company to any n all who need any service or replacement of their garage door. Thank you Metro for sending the BEST!
Jude Arroyo
Jude Arroyo
18:29 25 Feb 22
Garage door installed in behalf of the builder, 2 panels were damaged but they installed it anyways. we have to wait almost 5 months to have it replaced. after replacing the panels, railings pop-off in less than a day since they were not able to mount it correctly to stud. now we have wait until Monday again for them to come since they said it is not an emergency. Kelly is not helpful either and the way. There is arrogance in the way the concern was answered.
David G
David G
04:22 19 Jan 22
Michael Skinner
Michael Skinner
16:44 17 Jan 22
We've been needing our garage door replace for months. This morning my wife received a call saying we'd have someone from Metro garage doors to replace it at around 930am. Dylan Moon showed up on time and went right to work. He was very professional and efficient in his work. He replaced our old door with a new door in no time all with a smile. Great work young man! Thank you!
Freddy Contreras
Freddy Contreras
21:24 15 Dec 21
Tried to hire them to install a new motor and service existing garage door. I scheduled an appointment with Debbie and she was very helpful and professional. When I never received a call to confirm my appointment or an estimated time of arrival I called to check in and was told by Angie(I believe that was her name) they had tried to call me multiple times. I NEVER received a call from them and she shared that they just canceled the appointment because "we arent just going to diddle around waiting for you". She was extremely unprofessional and I am very disappointed in the service that I received today.
Glenda Jamison-Perry
Glenda Jamison-Perry
02:29 14 Dec 21
Tony did a great job at installing my garage door opener. He gave me some good suggestions. He knows his job and does it well. Tony was very kind.
Jay Heath
Jay Heath
12:55 29 Nov 21
The technician Tony did a super job on repairing and tuning up my vintage garage door, I have used them before but this time, When paying with anything other than cash or a check this company charges 3% for playing with a debit card I feel they should include the card service fee price in their parts or service fee instead of gouging the consumer for another 3% charge. That us not legal in the state of Georgia and some states.
William Taylor
William Taylor
00:58 11 Nov 21
Jake did a fantastic job installing our motors. He was friendly, knowledgeable and extremely helpful in coaching us on how to use the wifi application. Thanks Jake and Metro Garage!
J J
J J
03:44 29 Oct 21
Krissy was very helpful in providing me with the correct garage remote and even told me that that having the remote makes it easier to program my remote to my car. Thank you Krissy and Metro Garage!!
Rob Swanston
Rob Swanston
22:39 26 Sep 21
Ashita Parmar
Ashita Parmar
18:56 21 Sep 21
Bought a new home in 2019 and metro garage had installed doors on behalf of builder. Today morning while opening the garage door the curved arm and middle steel portion of garage door was pulled out. After complaining about it ,they said they will charge for technician to come and see followed by other charges .I dont understand how come steel part break if substandard quality is not used. Highly disappointed in there service. Its only 2 years and did not last long. Bad experience.
Joe Gwaltney
Joe Gwaltney
14:14 31 Aug 21
Jake was a great Tech. He was very knowledgeable and showed a high degree of professionalism as he removed the old system and installed the new.I would highly recommend Metro Garage Door. Friendly and extremely helpful in making equipment selections.
Jeffrey Greene
Jeffrey Greene
15:56 27 Aug 21
Kelly was very helpful. Great place
Majeda Fallas
Majeda Fallas
14:44 18 Aug 21
We deal with this company for a long time. Wonderful trust and honest people. Jake did outstanding job. The customer service also is outstanding. They respond so quick to your messages. Kelly also amazing if you need any more question. I will give them 10 stars if I can.
Gregory Pierre
Gregory Pierre
18:32 28 Jul 21
Jake was very knowledgeable and efficient in repairing my other garage door. He explained what the process would entail and how long it would take. He completed the repair very quickly and ensured the door’s resulting integrity and our peace of mind. He is strongly recommended by myself to future clients.
Gary Fiore
Gary Fiore
14:42 18 Jun 21
From start to finish a class act. Scheduling was adaptable to my needs. My technician, Brandon Collins, showed up right on time. He was professional, knowledgeable, and had a “can-do” attitude that I wish was more prevalent in the business world today. He even programmed all 3 of my Homelinks in record time! I don’t write many reviews but Metro deserves the praise.
Denise Baker
Denise Baker
14:36 11 Jun 21
I called Metro Garage Doors on Tuesday and they were able to send a technician on Friday. Brandon Collins came in the requested time frame and was able to get our springs repaired and garage back up and running. The entire process was efficient and we’re so excited to be able to use a local company that supports the community.
Robert Whitehead
Robert Whitehead
19:18 10 Jun 21
Fast, quick and on time Service. The technician Brandon Collins was excellent and very professional. Would recommend Metro Garage Door to anyone.
Pierre Jeantillorme
Pierre Jeantillorme
14:54 07 Jun 21
Sean Mehollin
Sean Mehollin
20:35 06 Jun 21
My garage door works more smoothly now than it ever has. Super happy with the service.
Nrupesh Dullur
Nrupesh Dullur
18:18 28 May 21
Garage door stopped working and Jimmy was very personable and repaired the garage and explained what went wrong and did a good job.
Paige Bird
Paige Bird
00:49 27 May 21
Jimmy did a great job with fixing our garage door in a timely manner! He was very professional and had good communication before and after providing the service.
L Fitz
L Fitz
23:04 26 May 21
Jimmy Smith is an Excellent Technician. He provides exemplary Customer Service to his clients. He is definitely an access to the Metro Garage Service.
Brian Franklin
Brian Franklin
19:21 25 May 21
Jimmy is the man… great customer service!!
mrsywt
mrsywt
18:43 25 May 21
Jimmy was friendly, fast and efficient! Pricing was very reasonable. Call him for his services. You won’t be disappointed.
Thresa Palmer
Thresa Palmer
18:22 25 May 21
Jake was thorough, attentive, professional, and personable. Thanks Jake!
Petique Wiggins
Petique Wiggins
21:01 24 May 21
Jimmy was fast, quick, efficient and very personable! Thank you Jimmy!
Ronda Britt
Ronda Britt
01:44 22 May 21
Great job and friendly staff. Jimmy did a great job on the install! Much appreciated for the service of a local business.
stella “Brooklyn” Gemini
stella “Brooklyn” Gemini
22:11 21 May 21
Tammara Swain
Tammara Swain
21:16 21 May 21
Jimmy was absolutely amazing! Thanks for your wonderful service
Shandra Wilson
Shandra Wilson
23:31 20 May 21
Jimmy did an excellent job replacing our springs and installing the garage door keypad. He exemplified professionalism, he was knowledgeable, and above all friendly! He answered ALL of my questions, and I had a few. We will certainly be using Metro again for any future garage door concerns.
Patricia Still
Patricia Still
22:39 19 May 21
Joanna Jones
Joanna Jones
21:44 19 May 21
jimmy smith is an excellent technician and did a wonderful job. I was very impressed with him and his work.
Patrick Reagan
Patrick Reagan
14:49 18 May 21
Charles Garner
Charles Garner
20:56 14 May 21
Jimmy replaced a broken spring on the garage door and ind installed a new lift master opener. He did an excellent job and took time with me to show me how to sinc my car opener to the new opener.
rick jones
rick jones
16:17 14 May 21
Jimmy did an outstanding job on my old garage door. He was very professional and explained everything to me. I highly recommend metro garage doors to anyone that’s in need of repair or just a tune-up. Don’t forget to ask for Jimmy.
Carol Fowler
Carol Fowler
15:48 13 May 21
Jimmy was punctual, professional and serviced our garage doors in good time. They roll well and sound quiet. Good service call.
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Metro Garage Door, Inc.
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About Metro

Metro Garage Door, Inc. is a family owned and operated company. We’ve been serving the metro Atlanta area since 1992 in the garage door industry. In May 2012, Metro Garage Doors, Inc. and L&W Insulation and Fireplaces, Inc. (since 1979) joined together to add fireplace and insulation services to the company’s garage door business. Our business consists of three main areas: garage doors, fireplaces, and insulation. We offer services, repairs, replacements and installations for residential and commercial customers.

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Google Rating
4.8
Based on 518 reviews
Metro Garage Door, Inc.
Metro Garage Door, Inc.
4.8
Garland Simpson
Garland Simpson
12:19 01 Oct 23
Missy White
Missy White
13:36 30 Sep 23
Wonderful to work with! Definitely recommend!
james elliott
james elliott
15:50 28 Sep 23
Steven did a fantastic job. Very kind and professional.
Nianya Hoel
Nianya Hoel
13:12 28 Sep 23
We had an emergency repair on our garage doors and Metro Garage door's representative came out quickly and fix the door, Also services our other two doors.
Amber Upton
Amber Upton
14:54 25 Sep 23
Our tech Jeremy was great! Very personable, punctual and knowledgeable. They got my appointment in sooner than originally planned... Which was much appreciated since my car was trapped in the garage. He got the job done quickly and it was affordable. I Highly recommend. Thank you!!
Robert “bob holsten” Holsten
Robert “bob holsten” Holsten
15:44 22 Sep 23
Great service from the initial call to final installation. You won't be disappointed
Dave Kelley
Dave Kelley
17:21 18 Sep 23
The technician did a nice job. The cost was overly aggressive.
James Edwards
James Edwards
01:39 07 Sep 23
Mike Barajas
Mike Barajas
18:37 06 Sep 23
The technician was prompt on his time after calling me very professional will definitely use this company again for all my garage door work
K.D. Shima
K.D. Shima
00:20 06 Sep 23
BOB DALTON
BOB DALTON
22:16 31 Aug 23
Tony came out at the appointed time and installed a new garage door opener. Although he inadvertently removed the transformer for the home security system, he brought it back a few days later and the security company was able to reinstall and rewire it. Metro was very gracious to reimburse the cost to have it rewired. Overall, I am very satisfied with the product and services of this company!!
Jason & Misty Duren
Jason & Misty Duren
11:05 29 Aug 23
We used Metro several times for fireplace needs, garage doors, installation, and maintenance. We could not be happier about using them. In a world where customer service has become obsolete, you can count on them to exceed expectations every time.Definitely a company that’s a bright light in our community.Thank y’all for excellent service each and every time! You all have a customer for life!
mike doeschot
mike doeschot
20:41 16 Aug 23
I recently had the pleasure of hiring Metro for a garage door repair, and I must say, I am thoroughly impressed with the level of service and expertise they provided. From start to finish, the experience was seamless and hassle-free.First and foremost, their customer service is top-notch. From the moment I called to schedule an appointment, their team was courteous, attentive, and genuinely eager to help. They promptly accommodated my schedule and ensured that a technician was dispatched to my home at a convenient time.The technician who arrived was not only punctual but also highly skilled. They assessed the issue with my garage door, explaining the problem in simple terms that I could understand. It was evident that they possessed knowledge of garage door mechanics and were equipped with the necessary tools and parts to handle the repair efficiently.What truly stood out to me was the transparency and honesty displayed by the technician. They provided a detailed breakdown of the repair process, including the cost of parts and labor, before beginning any work. This level of transparency is a rarity in the service industry and immediately put my mind at ease.I also want to commend Metro for explaining their pricing prior to sending out a tech so that I knew what to expect.Tony M. was my tech and he did a great job and was very professional. Despite the fact that I made things worse by trying to fix it myself he didn't hold it against me.
Judy Betts
Judy Betts
22:09 07 Aug 23
Always prompt and courteous. Service rep did a fine job!
Jamisha Murray
Jamisha Murray
22:01 07 Aug 23
The technician was terrific. He took his time to answer all of our questions and addressed our concerns!!! I will be using this company again in the future.
David Herron
David Herron
01:37 03 Aug 23
Well I left them a 5 star rating after the review I realized that my out side key bad was not working if you the come to service make they check everything for them to come back out it will cost another charge which is not cheap sorry I left them a 5 star
Levi Perry
Levi Perry
18:48 31 Jul 23
All around excellent service.Very respectful and knowledgeable technician.
Nyla Benjamin
Nyla Benjamin
16:51 31 Jul 23
Metro Garage Door responded quickly when I was in an awful situation. They were knowledgeable, extremely helpful, and didn’t kill me with the price. I highly recommend them.
Ricky Chvatal
Ricky Chvatal
11:11 25 Jul 23
Easy process from the beginning, starting with scheduling a rep to come out and give a proposal, to going in to pay for it. Then when the installation happened, the tech was very friendly and quick. I highly recommend Metro to anyone.
Nicole Mayfield
Nicole Mayfield
03:30 25 Jul 23
I have used them a couple times to fix garage door belt broke. Kelly is very helpful in preparing you for the service call. Tony does an excellent job. Prompt service !!!!
paul ross
paul ross
20:43 24 Jul 23
Looks great, works well SATISFIED!!!
Robert K
Robert K
18:37 24 Jul 23
Great service! Daniel did an excellent job installing my new garage door opener!
Terric White
Terric White
16:31 24 Jul 23
Great job done
Cissy Johnson
Cissy Johnson
15:29 24 Jul 23
James Edwards
James Edwards
15:02 24 Jul 23
Very professional technicians that was very knowledgeable
Ana McGary
Ana McGary
10:22 24 Jul 23
Excellent work always!
John Sligh
John Sligh
18:24 20 Jul 23
Jason Durand
Jason Durand
21:12 19 Jul 23
I was very happy with the quality of work and the price was much better than other companies I got estimates from. The person that installed the doors was very professional and did a complete job. I would definitely recommend Metro Garage if you are looking for a garage door company!Thanks,Jason
Chris Jenkins
Chris Jenkins
18:29 14 Jul 23
Great staff very knowledgeable and helpful.
Curtis C
Curtis C
13:35 14 Jul 23
Metro did a double garage door for me.very professional
Denise Newby
Denise Newby
20:45 12 Jul 23
I couldn’t be happier! Joseph arrived on time and was so nice and friendly. Answered all my questions with a smile. I highly recommend Metro. They did an amazing job and I could not have asked for better service.
Charles Swain
Charles Swain
19:33 11 Jul 23
Barbara Fran
Barbara Fran
13:47 30 Jun 23
Quick response. Fixed accurately the first time!
Linda Jones
Linda Jones
22:57 19 Jun 23
Excellent service, reliable
Koy Billings
Koy Billings
14:48 15 Jun 23
Vicki Houston
Vicki Houston
12:54 26 May 23
My crawl space was a mess! Insulation hanging down, plastic covering ground was disintegrating when I called Krissy at L & W insulation (Metro Door). Within four days of my phone inquiry, salesman came out, quote came via email, and two efficient installers came to insulate one room, rehang fallen insulation, and lay down plastic. They even cut down some old cable wire that hung down and impersonated a black snake I had witnessed crawling under house. I am so glad I called and this job can be marked off my “to do” list.
Darryl Roberts
Darryl Roberts
03:32 25 May 23
They did a great job I'll use them again and again just took a little time but it was worth it by h I'm
Don Dawkins
Don Dawkins
16:32 24 May 23
In some cases, it is the Personnel. I was assited by Jake (Sorry, no last name) on two different occasions. His work and company representation was impeccable. I would hire him myself.
Cathy Ragland
Cathy Ragland
22:12 23 May 23
The service technician was on time, friendly, and very proficient in his job. our Garage door is running very smooth and quiet.
James Hairston
James Hairston
17:10 17 May 23
Great service, Tony was professional, on time and explained all the work he completed. He also gave me tips on how to maintain my garage door. Will continue to make Metro doors my go to.
David Mack
David Mack
18:07 08 May 23
Ray Lewis
Ray Lewis
16:32 03 May 23
I would have preferred to keep this horrendous experience to myself, but since you asked......Let me start by saying, I am from the Bronx, N.Y., so it takes a lot to offend me when it comes to subpar service, but I would be lying if I said this didn't rank atop of that list. For starters, I took a day off work so I could be home when the service technician arrived. I got a call that day saying the technician called in sick and there was no one to cover for him.When the technician (who I am assuming was the same person) came out 3 days later (after I took another day off), he said they needed a downpayment for the service they have yet to deliver. A service, I later found out would take an additional month to perform. Wait, I skipped an important part. When he came over to fix the garage they didn't have the right panel, so they would have to order it, and that would take another month (and another day off). Wait, there is more.... The recently healed technician did fix the spring in the garage and put an new garage door panel up. However, the new panel was too small and they had to order the right size door panel because there is a gap in "the new door." The technician offered to put masking tape to hide the gap/hole, but he was kind enough to mention that the door would be inoperable, if I chose that route.I think I will end here, before I get mad all over again.
Mike Edwards
Mike Edwards
20:00 23 Apr 23
The young man that came out to service my garage door was professional, polite, and efficient. He actually showed me the problem, a broken spring. He replaced it and offered to reconnect my 21 year old opener motor but I wanted a new one. He had one on the truck and had it setup in no time. Metro Garage installed my original garage doors and openers 21 years ago. I don't plan on using anyone else.
Charles Gibbs
Charles Gibbs
16:15 17 Apr 23
always very pleased with the service I receive from Metro Garage Door, Inc.
Fantasia Alexander
Fantasia Alexander
21:10 30 Mar 23
Automatic Gate Opener-So I needed to come back and write another review. Metro Garage Door has been my lifeline for not only my garage but also my automatic gate. Bruce has been assisting with the install since 2021 and I had a few minor issues with the gate when first installed (we didn't realize we weren't getting enough power to our solar panels). Every time Bruce came out, he was quick to respond, patient and attentive. Fast forward to today in 2023. A contractor's truck damaged the keypad while entering my driveway. I placed the call and Bruce came out within a few hours and fixed the issue. Bruce and this company are awesome!
Scott Doyle
Scott Doyle
21:26 22 Mar 23
Great group of Garage Door pros. Commercial or Residential they have you covered.
eugene coleman
eugene coleman
14:55 21 Mar 23
I bought from them 20+ years ago so I rang them when I had and issue. They came right out. While here measuring, they took the time to educate me on my options which helped me get exactly what I wanted. They called a few weeks later to set up my install which only took a few hours. They have a good team there and I see why they have so many return customers.
Tim Underwood
Tim Underwood
00:56 07 Mar 23
To my fellow veterans, it BEHOOVES you NOT TO EVER CALL THIS COMPANY!!! THIS COMPANY WAYYYYY OVERCHARGES!!!!! Outrageously overcharge. They DO NOTTTT care bout veterans as they advertise. I've never had a company give quote like this. I advise everyone to listen, if not, then overpay at least 500 dollars more then even a fair price. At least get 3 more quotes, if you do call them. I'm warning everyone now!!! This company is robbing people. No wonder they don't have any workers!!!
wes carnes
wes carnes
22:58 01 Mar 23
The folks over at metro garage door are awesome to work with. Jake had me up and running in a few hours with 3 new openers. He was very knowledgeable and helpful with setting up my equipment and showing me how to operate it. Kelly, who helped me pick out the openers I wanted was very friendly and demonstrated great professionalism. Will most certainly do business in the future with metro. Thanks again!
Ronald Plunkett
Ronald Plunkett
21:47 09 Feb 23
Marvin Cox
Marvin Cox
15:07 09 Feb 23
Carl Peabody
Carl Peabody
22:28 20 Jan 23
Jake did a great job replacing the spring. He showed up on time, quickly fixed it, and showed us the best way to maintain the garage door. Thank you.
Necey Jackson
Necey Jackson
10:25 09 Jan 23
We had them out several times, finally called someone else.
Timothy McCauley
Timothy McCauley
21:00 17 Oct 22
I called at noon and the technician came in about an hour. Joe was a terrific guy that replaced the door opening motor in 45 minutes. I am back in business in 2 hours from when I placed my request for service. Terrific response and great service.
Jayne Sjostrom
Jayne Sjostrom
21:22 15 Sep 22
I was very pleased with the work of AJ at diagnosing and solving the problem with my garage door opener. He explained the problem and resolved the issue. He was fast and efficient.
Ashley Mooney
Ashley Mooney
13:18 10 Sep 22
Had an emergency repair and they were highly recommended by my family. My requests went unanswered for a few days and when they finally got back to me we already had 2 other companies come and give us quotes for a garage door, motor, belt, etc replacement and repairs scheduled. They were also going to charge us over $150 to even come look at our issue, where the other 2 companies did not charge. Unfortunate because I heard good things about this company, but our experience was not a good one.
Cindy Pocali
Cindy Pocali
03:51 03 Aug 22
Great customer service even years after your initial purchase!
Nash T
Nash T
20:24 01 Aug 22
Review edit: As requested, I called last week and left a message with Lindsay to discuss my concerns. I never heard back.I scheduled an appointment to have my gate operator repaired. Unfortunately, the first attempt did not resolve the issue. I called to schedule another appointment. I was given a date and Metro Garage never showed up, nor did they call. I called again and was told they would come out another day, which they did not, nor did they contact me. When I called the third time to ask if there was some type of miscommunication I was spoken to in an unprofessional manor. Also, I was quoted one price and then given a higher amount. They did honor the amount they originally quoted as a compensation for my experience. The gate was never repaired properly by them, however, I found a great gate company that immediately found the issue.
Candy Eubanks
Candy Eubanks
00:27 21 Jul 22
Brandon and Isaac showed up exactly when they said they would. Friendly and courteous and did a great job.
Malcolm Tyson
Malcolm Tyson
17:43 03 Jun 22
Called on Tuesday morning to schedule my appointment for Friday. Technician called in advance to state they were on their way. Took maybe 15-25 minutes to replace my spring. Just spent $470 a year ago with them to replace my motor and I can't recall how much I spent to replace the door prior. Well today was another $270. Customer service representative told me it would be the technician discretion whether my problem was under warranty. He decided it was not. Been giving them my business for years and now I'll look elsewhere. Can't afford them anymore.
Whitney Davis
Whitney Davis
20:33 18 May 22
Great customer service from start to finish. Office staff was very helpful and the installers were fantastic (and on time!). I’ve tried other companies before and this one will be my go-to from now on. Responsive, honest and resourceful!
Blane V
Blane V
22:54 27 Apr 22
Your staff (Debbie I believe) in the office was so helpful and Tony was friendly and completed my repair as expected and fast. First time customer but I’ll definitely call you when I need something in the future.
WILLIAM KIDD
WILLIAM KIDD
19:14 14 Apr 22
Attn: Chad, and all managers of metro Garage Doors @ Douglasvill GA. I want to bring to your attention, the staff members at your location are the best on taking care of your customers needs. Especially Kelly and Debbie. I would like for you to recognize them and staff @ your next meeting .Wate: There's more Kelly set up an install for meFor 2 door closers that was installed the very next day, not only that she sent a young man Tony Marinello that was very professional with everythingHe did. Very nice answered all my questions ect.Tony even took the time to speak with my dog,And even she loved him. Great guy great staffAnd as far asi see it great company.Top notch.Note: also just to let you know I live outside of yourService zone, but I use only the best companyGreat job Tony
Maureen Titshaw
Maureen Titshaw
15:42 15 Mar 22
My garage stopped working properly on saturday morning, so I called Metro Garage Door, inc as they replaced my opener years ago..I was sad to see they were closed on Saturdays as that led me to call another company my big mistake....I actually had two appts one with the competitor n Metro...the competitor was like a tornado not being able to show up in a timely fashion n not having all the necessary tools to do the job with that said Metro came within the time I was told. Mr Tony Marinello was so professional, efficient, personable n understanding as to my situation concerning my garage door. I recommend this company to any n all who need any service or replacement of their garage door. Thank you Metro for sending the BEST!
Jude Arroyo
Jude Arroyo
18:29 25 Feb 22
Garage door installed in behalf of the builder, 2 panels were damaged but they installed it anyways. we have to wait almost 5 months to have it replaced. after replacing the panels, railings pop-off in less than a day since they were not able to mount it correctly to stud. now we have wait until Monday again for them to come since they said it is not an emergency. Kelly is not helpful either and the way. There is arrogance in the way the concern was answered.
David G
David G
04:22 19 Jan 22
Michael Skinner
Michael Skinner
16:44 17 Jan 22
We've been needing our garage door replace for months. This morning my wife received a call saying we'd have someone from Metro garage doors to replace it at around 930am. Dylan Moon showed up on time and went right to work. He was very professional and efficient in his work. He replaced our old door with a new door in no time all with a smile. Great work young man! Thank you!
Freddy Contreras
Freddy Contreras
21:24 15 Dec 21
Tried to hire them to install a new motor and service existing garage door. I scheduled an appointment with Debbie and she was very helpful and professional. When I never received a call to confirm my appointment or an estimated time of arrival I called to check in and was told by Angie(I believe that was her name) they had tried to call me multiple times. I NEVER received a call from them and she shared that they just canceled the appointment because "we arent just going to diddle around waiting for you". She was extremely unprofessional and I am very disappointed in the service that I received today.
Glenda Jamison-Perry
Glenda Jamison-Perry
02:29 14 Dec 21
Tony did a great job at installing my garage door opener. He gave me some good suggestions. He knows his job and does it well. Tony was very kind.
Jay Heath
Jay Heath
12:55 29 Nov 21
The technician Tony did a super job on repairing and tuning up my vintage garage door, I have used them before but this time, When paying with anything other than cash or a check this company charges 3% for playing with a debit card I feel they should include the card service fee price in their parts or service fee instead of gouging the consumer for another 3% charge. That us not legal in the state of Georgia and some states.
William Taylor
William Taylor
00:58 11 Nov 21
Jake did a fantastic job installing our motors. He was friendly, knowledgeable and extremely helpful in coaching us on how to use the wifi application. Thanks Jake and Metro Garage!
J J
J J
03:44 29 Oct 21
Krissy was very helpful in providing me with the correct garage remote and even told me that that having the remote makes it easier to program my remote to my car. Thank you Krissy and Metro Garage!!
Rob Swanston
Rob Swanston
22:39 26 Sep 21
Ashita Parmar
Ashita Parmar
18:56 21 Sep 21
Bought a new home in 2019 and metro garage had installed doors on behalf of builder. Today morning while opening the garage door the curved arm and middle steel portion of garage door was pulled out. After complaining about it ,they said they will charge for technician to come and see followed by other charges .I dont understand how come steel part break if substandard quality is not used. Highly disappointed in there service. Its only 2 years and did not last long. Bad experience.
Joe Gwaltney
Joe Gwaltney
14:14 31 Aug 21
Jake was a great Tech. He was very knowledgeable and showed a high degree of professionalism as he removed the old system and installed the new.I would highly recommend Metro Garage Door. Friendly and extremely helpful in making equipment selections.
Jeffrey Greene
Jeffrey Greene
15:56 27 Aug 21
Kelly was very helpful. Great place
Majeda Fallas
Majeda Fallas
14:44 18 Aug 21
We deal with this company for a long time. Wonderful trust and honest people. Jake did outstanding job. The customer service also is outstanding. They respond so quick to your messages. Kelly also amazing if you need any more question. I will give them 10 stars if I can.
Gregory Pierre
Gregory Pierre
18:32 28 Jul 21
Jake was very knowledgeable and efficient in repairing my other garage door. He explained what the process would entail and how long it would take. He completed the repair very quickly and ensured the door’s resulting integrity and our peace of mind. He is strongly recommended by myself to future clients.
Gary Fiore
Gary Fiore
14:42 18 Jun 21
From start to finish a class act. Scheduling was adaptable to my needs. My technician, Brandon Collins, showed up right on time. He was professional, knowledgeable, and had a “can-do” attitude that I wish was more prevalent in the business world today. He even programmed all 3 of my Homelinks in record time! I don’t write many reviews but Metro deserves the praise.
Denise Baker
Denise Baker
14:36 11 Jun 21
I called Metro Garage Doors on Tuesday and they were able to send a technician on Friday. Brandon Collins came in the requested time frame and was able to get our springs repaired and garage back up and running. The entire process was efficient and we’re so excited to be able to use a local company that supports the community.
Robert Whitehead
Robert Whitehead
19:18 10 Jun 21
Fast, quick and on time Service. The technician Brandon Collins was excellent and very professional. Would recommend Metro Garage Door to anyone.
Pierre Jeantillorme
Pierre Jeantillorme
14:54 07 Jun 21
Sean Mehollin
Sean Mehollin
20:35 06 Jun 21
My garage door works more smoothly now than it ever has. Super happy with the service.
Nrupesh Dullur
Nrupesh Dullur
18:18 28 May 21
Garage door stopped working and Jimmy was very personable and repaired the garage and explained what went wrong and did a good job.
Paige Bird
Paige Bird
00:49 27 May 21
Jimmy did a great job with fixing our garage door in a timely manner! He was very professional and had good communication before and after providing the service.
L Fitz
L Fitz
23:04 26 May 21
Jimmy Smith is an Excellent Technician. He provides exemplary Customer Service to his clients. He is definitely an access to the Metro Garage Service.
Brian Franklin
Brian Franklin
19:21 25 May 21
Jimmy is the man… great customer service!!
mrsywt
mrsywt
18:43 25 May 21
Jimmy was friendly, fast and efficient! Pricing was very reasonable. Call him for his services. You won’t be disappointed.
Thresa Palmer
Thresa Palmer
18:22 25 May 21
Jake was thorough, attentive, professional, and personable. Thanks Jake!
Petique Wiggins
Petique Wiggins
21:01 24 May 21
Jimmy was fast, quick, efficient and very personable! Thank you Jimmy!
Ronda Britt
Ronda Britt
01:44 22 May 21
Great job and friendly staff. Jimmy did a great job on the install! Much appreciated for the service of a local business.
stella “Brooklyn” Gemini
stella “Brooklyn” Gemini
22:11 21 May 21
Tammara Swain
Tammara Swain
21:16 21 May 21
Jimmy was absolutely amazing! Thanks for your wonderful service
Shandra Wilson
Shandra Wilson
23:31 20 May 21
Jimmy did an excellent job replacing our springs and installing the garage door keypad. He exemplified professionalism, he was knowledgeable, and above all friendly! He answered ALL of my questions, and I had a few. We will certainly be using Metro again for any future garage door concerns.
Patricia Still
Patricia Still
22:39 19 May 21
Joanna Jones
Joanna Jones
21:44 19 May 21
jimmy smith is an excellent technician and did a wonderful job. I was very impressed with him and his work.
Patrick Reagan
Patrick Reagan
14:49 18 May 21
Charles Garner
Charles Garner
20:56 14 May 21
Jimmy replaced a broken spring on the garage door and ind installed a new lift master opener. He did an excellent job and took time with me to show me how to sinc my car opener to the new opener.
rick jones
rick jones
16:17 14 May 21
Jimmy did an outstanding job on my old garage door. He was very professional and explained everything to me. I highly recommend metro garage doors to anyone that’s in need of repair or just a tune-up. Don’t forget to ask for Jimmy.
Carol Fowler
Carol Fowler
15:48 13 May 21
Jimmy was punctual, professional and serviced our garage doors in good time. They roll well and sound quiet. Good service call.
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  • Phone
    770-281-4480
  • Address
    12871 Veterans Memorial Highway
    Douglasville, GA 30134
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Metro Garage Door, Inc. | 12871 Veterans Memorial Highway, Douglasville, GA 30134 | 770-281-4480 | Fax: 770-489-9259

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